stupified

Jesus Christ with a bullwhip in his rectum, read a fuckin’ book already.

Yeah, it’s me, I came back, just for a spell, to spout a little something about how fuckin’ stupid people can be. It’s been -what?- about 6-9 months now since my last tech support folly rant, so I figure I’m about due. No pun intended.
It’s just strange (to me) that the overwhelming majority of people who call in to (or otherwise contact) tech support are complete and total freakin’ retards. I’m not getting all high and mighty, either, like thinking they’re stupid because they don’t know about computers. That’s no sin, I don’t know about a lot of shit, that doesn’t make me stupid.
It’s the people who refuse to acknowledge their own ignorance that make me weep for the future of our species.
Look, I don’t know a damn thing about submarine engines, so if you asked me about them I would say “I don’t know, ask someone else.”
Or if I bought one and couldn’t figure out how to use it, I wouldn’t call up the Russian governement and say
“This piece of shit you sold me doesn’t work!”
“Well, do you know the first thing about how to use it?”
“Why should that matter?”

The point is that not knowing what something does or how something works is not a fault, but when you try to use it anyway, fuck it all up, and blame it all on someone else, it becomes a problem.

“You mean you can’t tell me how to network my new computer to my 3 old ones and set up an internet connection share for them all for free?”
Moron. Of course not. What makes you think that it should be free? Information technology is a multi-billion-dollar-a-year industry. Companies pay people 6 figure salaries to do what you’re talking about, if on a larger scale.
Of course, you could buy a “Home networks for dummies” book for 8 bucks, but that would be too much to ask, right?
Every time I talk to one of these sucking need holes (Val-props) I can’t stop thinking about Timmy on South Park…

“Phlease Heh Me.”

Sure, every once in a while you’ll get the guy who just needs some information or some specs, but for the most part it’s some idiot who wants to know if he should download the Code Red virus patch.
Well, sir, are you running a web server with IIS? No? Then don’t bloody worry about it!

Or some shmuck who thinks he needs the latest Mircosoft OS because his neighbor got it, and reads some article in a local computer rag that XP does not support NetBEUI, and calls up saying “Uh, Ah need ta upgrade mah netbooies!”

It’s not just customer shmucks, either. It’s people in general that you’ll talk to. They’ll say something, you’ll say
“I’m sorry?”
and they’ll say
“Sorry for what?”

For the love of shitflavored fuck ribbons, can’t you even talk? WTF is wrong with you? I guess you’ve never heard Carson Daily (sp?) say it, so it must not exist in your world, right?

I almost wish I could focus on a group here, like
“Goddamn women!”
or
“Goddamn men!”
or
“Goddamn young people!”
or
“Goddamn old people!”
or
“Goddamn asian people!”
or
“goddamn white people!”
or
“Goddamn Christians and their whey-blooded church!”

but I can’t. I have talked to old people who are dumb as a sack of hammers, and young people who have about as much brains as a jack-o-lantern has teeth.
I have talked to women who aren’t fit to carry a dead hooker’s panties in a sack, and men who couldn’t figure out how to push a wheel-barrow downhill in an avalanche.
Shit, I talk to one such women everyday, in addition to being a walking fucking Hee-Haw episode, the redneck butch is also one of my 5 managers.

“Was you late today? BELCH!” she grates at me like a rusty nail being drug across a chalk-board.

“No, Henrietta, I wasn’t.”

“Hey, then, you can call me Hank!”

I guess the only cool thing about having a female manager is that you still make more than she does.
(joking. sort of.)

In any case, I just can’t grasp how people can be so dirt dumbass stupid and still remember to breathe.
And also, why we can’t recognize them as such, and give them a good bitch slap when they need it.
I wish we lived in a society where it was socially acceptable to bitch slap anyone who was acting like a retard.
Think about it: We could legalize (or at least decriminalize) the Bitch slap, and then everytime someone needed a good old fashioned backhand, you could dole one out.

Sure, I would have (and I’m sure would continue to from time to time) receieved my share of bitch-slaps, but it would be worth it to be able to administer one when it’s sorely needed.

But alack, I muse. I may as well wish for a pony while I’m at it, or a million dollars, or a good SPAWN movie, or huge pectoral muscles, or a new softball mitt.

It’s really too bad that you can’t tell people they’re being stupid, and have to hide behind “professionalism”. Meh.
“Professionalism”: a soft term for “not telling idiots how fucking stupid they are”.
Check out these prime examples:

  1. “We’ll require all of our online techs to take lunches and breaks at the same time!”

Professional answer: “That sounds like a great idea, boss!”
Real answer: “You must be a fucking idiot, man.”

  1. “Let’s limit the hard drive allocation for the graphics editing department to 40 meg!”

Professional answer: “Good thinking, boss! That’ll lower costs, and save server workload.”
Real answer: “Why not just fire them? With only 40 meg, they can’t do their jobs anyway. What did you have for breakfast? A big bowl of Stupid Flakes?”

Of course, that’s just my opinion, I could be wrong.

Now, THIS was refreshing. “For the love of shitflavored fuck ribbons” has just entered my vocabulary, and I’m not sure I even know what they are.

Downside: calluses. Huge, fargin’ calluses.

{Hey, Lex, think you could fix my cupholder while you’re not busy?}

“Hello, thank you for callin-”

“Your disk broke my computer.”

“Um. How did it do that?”

“I put it in the computer, and it doesn’t work. You owe me a new computer!”

<Insert a ten-minute conversation, if it can be called such, during which I convince the caller to read me what’s on the screen>

“So, what does it say on the screen?”

“It says, ‘Non-system disk or disk error. Please remove the disk, and press any key to continue.’ See? It’s broken!”

Sigh.

Bwahahahahahahahah. Judas Priest I gotta tuck my lung back in.

I’ve been working in tech support for 6 years now, probably talked to thousands of people like you are describing. I’ve learned to look at the bright side - after you get off a call with a really dumb person you can tell your coworkers about it and get a laugh out of it. I had almost reached acceptance of dumb callers when I moved to a department that supports dedicated connections like T1s, T3s, and frame relays. I expected things to get better, after all I’m no longer dealing with home users (usually) but with people who have connections that cost hundreds or thousands per month. They should know what they are doing, right? Right?

Wrong. I’ll get a caller who thinks his $900/month T1 has gone down, which means all hundred users on their LAN has no internet access. I’ll ask him if he’s powercycled the router, he’ll say ‘What does that mean?’ I’ll tell him that it means to turn the router off and then back on, he doesn’t know where the router is physically located. I’ll ask if he has run any traceroutes to locate where the problem is, he doesn’t know how. I’ll ask him his router’s IP, he doesn’t know it. At this point I ask if I can speak to the network administrator, as I need some of this info to continue troubleshooting, and then they say the phrase I hear in my nightmares.

“I AM the network administrator.” Companies hire people to manage largish networks who don’t know how to do basic diagnostics, who lack any common-sense understanding of how their network functions (i.e. if one of your computers on your network can’t browse with Netscape but can with IE and every other computer on your network has no problems, it is NOT a problem with your ISP), who sometimes haven’t even bothered to find out what kind of connection they have or where their router is located. These guys are in all likelihood making at least twice what I do, and they call us and expect us to do their job for them. A network administrator who doesn’t know how to do a ping is the equivelant of an auto mechanic who doesn’t know how to check his oil. Sometimes I long for the days when I dealt with stupid home users, they may be incredibly dense (and I’m not talking about simple computer illiteracy, I’m talking about those unable to think logically or follow directions) but at least working with computers isn’t their job.

::applauds::

Nope. You’re dead on, guy.

The only thing I kinda disagree with is that I don’t mind the dumb people as much as the assholes (or worse, the dumb assholes). Someone calling in, telling me that “Their computer’s broken because they turned it on and got a ‘Non-system disk error’” and then thank you profusely are fine. Gimme them all day. The hostile assholes, however who “KNOW that their CDR wrote new information onto their Windows CD, even though it’s ONLY a CDR” and get all assholish are far more annoying.

Fenris

::sniff:: Beautiful man, just beautiful.

I feel your pain, I hear your cry. I, too, weep for humanity.

Two incidents that stand out in my Network Admin career (which I’m changing as we speak).

  1. (phone rings, I answer) Hi- this is Jim in accounting. How do you type a Roman numeral 4 on the keyboard?

  2. (phone rings, person is literally screaming) GET TO MY OFFICE RIGHT AWAY! THE POWER THINGIE THAT ALL MY STUFF IS PLUGGED INTO IS ON FIRE! (it literally was on fire, so he called me. Because I run the computers. Ooooookay…)

  3. Me: OK, so to use this new e-mail notification system, we need to obtain e-mail addresses for all of our customers. I suggest we print the customer list out and split it into maybe 5 parts so each person can get the info on their list and input it into the system. This will avoid 1 person having to call each and every customer.
    Boss: Why don’t we just e-mail them and ask?
    Me: I’m gonna give you a re-do on that one.

The obvious advantage of working with people like this (as co-workers, not clients) is that I’m the “smartest” one here. Paper jam? Call Zette! Fax machine doesn’t work? Call Zette! Any problem at all? Call Zette! ::shrug:: It’s a living…

Zette

I feel your pain. This link may help you see some of the humor in tech support:

http://www.rinkworks.com/stupid/

Enjoy!

Going by the link you posted this isnt a new phenomenon.

“On two occasions, I have been asked [by members of Parliament], ‘Pray, Mr. Babbage, if you put into the machine wrong figures, will the right answers come out?’ I am not able to rightly apprehend the kind of confusion of ideas that could provoke such a question.”
– Charles Babbage

I know this isnt a rant but I thought this was sweet.
A call came from a little girl (who had just received an AOL disk in the post) :

Timid Voice: “I just got your diskette today.”
Tech Support: “How can I help you, honey?”
Timid Voice: “It won’t fit my computer.”
Tech Support: “What kind of computer do you have?”
Timid Voice: “A Talking Whiz Kid.”

Daly

Whew! This whole “battle against ignorance” takes a lot out of a person.

http://www.techtales.com

http://pebkac.net

Power, Lex. Keep up the fight, brother.

Well, there is that. However, there are the people that like to do so outside of work, like at the bar, wherein you need to kick them in order to get them to shut up about work.
We institute a “No Work-talk zone” whenever we go out, because talking about work is pretty depressing.

There is a fringe benefit I forgot to mention. After talking to some of these people, and indeed after observiing some of the “people” you work with, it affords one a unique oppurtunity:
“No matter how fucked up or shitty my life gets, at least I’m not that fuckin’ guy.”

I may be an asshole for saying it, but it makes me feel a whole hell of a lot better. I don’t really see how it’s far from a saying the bloody christians and their whey-blooded church are fond of. You know, “There, but for the grace of God…”.

Anyway, I have really missed all you fools, and will more than likely be spending more time here as time goes by.

This is my favorite tech support story ever:

A support representative friend of mine came up to me one day and said that he thought he had done something wrong. He had been walking a novice Mac user through rebuilding her desktop. She tiresomely questioned every direction the technician made. After half an hour of patiently talking her through what should have been a one minute process, she finally stated, “Oh! Now it says, ‘Are you sure you want to rebuild the desktop on the disk XXX?’”

Tech Support: “Ok–”
Customer: “Oh, now there’s something like a spinning barber pole on the screen.”
Tech Support: “You didn’t press ‘OK’ did you?”
Customer: “Yes. You said ‘OK’.”
Tech Support: (acting alarmed) “I just said ‘Ok,’ I didn’t mean for you to press ‘OK’!”
Customer: (panicking) “What should I do now?”
Tech Support: “Run! Get out of there! Run! Run!”
The next thing he heard was the phone hitting the floor, the sound of rapidly retreating footsteps, and a door slam.

After numerous calls over the course of an hour, the customer finally answered the phone. She had waited outside for an hour – when the computer didn’t explode, she went back inside and unplugged it.

from Computer Stupidities

That’s how I feel whenever I’ve watched talk shows (Jerry Springer, Rickie Lake, Jenny Jones, etc.) – sometimes I’ll watch them on purpose just so I can feel better about myself :smiley: