Goddammit, today is supposed to be the slow day at work. Instead we’ve been 30 and 40 calls in queue for over an hour. Almost all of it is overflow from another call center that handles a specific client’s rebate cards. That center is chronically understaffed and right now, two months after Christmas is the start of the busy season. My center built ten extra call stations specifically to absorb this overflow with reps that take nothing but this client’s calls. How many of those positions are staffed today? Exactly zero.
So of course the long hold times are a license for the callers to be rude little bitches, because yes it is me personally who’s making them sit on hold because they’re too fucking stupid to figure out that hey, if their cell phone number doesn’t activate the card, maybe they should try the other cell number.
Oh yeah, I’ve started a grand total of thirteen Pit threads in the last year, nine of them being work-related. Such constant bitching, one thread every six or seven weeks on average, how does the server stand up to such abuse?
It’s pretty obvious from the thread title that it probably has something to do with work. If you don’t want to read my bitching about work, don’t open the fucking thread. Not really that complicated a concept.
Are you sure your bitter hatred for your customers isn’t coming through in your conversations with them? Not that I don’t agree with you… I mean, how dare they complain for having to sit on hold for lord-knows-how-long only to ultimately be served by someone who thinks they’re “so fucking stupid”?
I’m not going to do the research (because it’s Sunday, resting on the seventh day and all that… no really), but I’d bet that enough of a percentage of Pit threads in total are work related.
Besides, like** Otto** says, at least they’re pretty entertaining.
As a 10-year veteran of retail, I could easily post 13 work threads a year (not that Otto does – those of us who pay attention know that he has only posted 9 work threads) in the Pit. That’s only one every four weeks. People on the front lines of customer service have encounters at least weekly and often daily that are just absolutely infuriating and/or ridiculous.
And I might post them, but every time one of us service workers does, we get something like
so we don’t do it often. We’re not allowed to complain about work, because serving you is supposed to bring us ecstatic satisfaction every minute of every day. I’ve worked in a call center. It can be fun, but it can also be incredibly draining. If the man needs to blow off some steam here once every six weeks, so the hell what?
If the other call center is perpetually understaffed and the overflow call center has zero additional stations staffed…well, it sounds like your managers are setting you up to be abused.
