I had an iTunes credit that I used occasionally. I was fairly certain I still had money on it, but it seems to have vanished. How can I investigate whether I did use it up, or if it somehow became unlinked to my account?
Do iTunes credits expire? It would be a scummy thing to do, but I can imagine there being a clause buried deep within that agreement that nobody reads saying that after a certain number of years the credits will become invalid.
I don’t believe iTunes credit expires. However, something I have noticed is that iTunes is not very good at keeping track of the credit you actually have… I don’t quite understand when it refreshes, but oftentimes recent transactions are not correctly reported until days or even weeks later. You may have thought you had credit left that you actually already used!
How difficult is it to get your account history from them?
I am sure it doesn’t expire. I have had this credit forever. I can’t find a way to get my account history online. I will explore a way to call them on the phone.
Just email them and explain the situation. They will help you quickly.
If you’re using iTunes on your Mac or PC, you can choose “Store” from the menubar, then “View My Account” then “Purchase History”.