I’m a good MAC customer, and have been for a long time.
I buy all the viva glams. I participate in the recycling program. I probably have $750 worth of MAC lipstick in my drawer right now.
Usually, I go to one particular store outlet, where I always get particularly good service. If it’s busy one of the makeup artists acknowledges me right away with a smile. They are friendly and helpful.
However, sometimes I go to a different store outlet. The service there has been almost consistently bad. Unfriendly. Slow. Rude. One woman is consistently rude to the point of being hostile. (Like “Oh, I’m a MAKEUP ARTIST I’m just too cool for school” - bite me lady). Today was the last straw.
I went to this store, because it happens to be close to my house. I had my 6 items to be recycled for a free lipstick and I wanted to get a new Viva Glam II because mine is missing. Fine. I waited for quite a while. I was ignored. I finally got someone’s attention and explained the scoop. She got my lipsticks and then left. (???) I suppose she was going on a break - why she couldn’t wait the 3 minutes it would take to ring me in, I don’t know. So fine. I wait to pay. And wait. And wait. Finally a woman looks at me and asks if she can help me and I tell her I’m waiting to pay. Great. So she leaves. And I wait. And I wait. And I wait.
Finally, I pay. I get my 2 new lipsticks and decide to try one on. I’m doing just that, when one of the women knocked and entire tray of open lipsticks on me. I got 13 shades of lipstick smeared all over my pants (and I mean ALL over) as well as my suede shoes. The woman looks and says “Ooops.” while my room-mate and I are picking up the lipsticks for her. She ignores me and starts helping another customer.
Um, excuse me. You just shmooed lipstick all over my pants. Do you think I could get a tissue or something you silly git? (I didn’t say that.) So she gave me a tissue, which did nothing but smear lipstick around. I said I was taking the pants to the dry-cleaner. My roommate had to suggest that perhaps MAC should pick up the tab.
So I did that and brought back the receipt. Apparently, I have to make ANOTHER trip because only the manager is allowed to give out petty cash and she’s not in until Monday. Fine. I’ll make another trip.
So here’s my question. I’m planing on complaining about EVERYTHING that happened, as opposed to just the lipstick incident. That was obviously an accident, and if it had happened at the other store I go to, I would just ignore it, but as it is, I’m really pissed off.
I always get crap service at this store. So - do I just get my dry-cleaning $$ and never go back to that location, or do I share my beef with the manager? I’m a very pro-MAC kind of girl and this store is really doing the company a disservice, IMHO.
Honestly some of the women that work at this store are un-frikin-believable with how rude they are.
Input, SVP.
(As a little FYI - no, this is not a problem of cosmic proportions, but I’m miffed, none the less - thanks)