Well, I had a fuck-up of equal magnitude at Lenscrafters.
I had been wearing contacts for 15 years at this point, but hadn’t been re-examined in a few years. Went in for a eye exam, prescription update, new lenses, blah, blah. Doctor says I have a severe astigmatism (sp?) in addition to being near-sighted. I expressed surprise, since, up to this point, I had never had any sign of astigmatism. Doctor double-checks, very carefully. Yup, severe astigmatism. New prescription.
Doctor decides to “ramp up” the prescription gradually, since (according to her) astigmatism-corrective contacts of this strength always cause nausea and dizziness if put at full strength right away. So she gives me contacts that should correct my myopia (nearsightedness) and partially correct the astigmatism, and I’m suppossed to come back twice to get progressively stronger lenses for the astigmatism.
So, she gives me the first pair and I CANNOT SEE. She passes this off as “adjustment”, tells me it will be better after a couple of days. After a week, I still can’t see well enough to drive. I get a new appointment. She’s puzzled, but thinks thats a stronger astigmatism correction will clear up the problem. I suggest, politely, that I could see fine with my old contacts, which did not correct at all for astigmatism, and perhaps the problem lies in the degree of myopia correction. She disagrees, and demonstrates that increasing my myopia correction from -0.75 (what she had prescribed) to -1.00 (slightly stronger) does not improve matters. I go home, unhappy and still blind, but with the stronger astigmatism prescription.
I then check my old prescription. My myopia correction was -3.50. Nearly four times as strong as she had prescribed. No wonder increasing it to -1.00 hadn’t helped.
So I return again, with this information. Her response? “Gosh, I had no idea your eyes could even take such a strong prescription!” (direct quote)
At this point I’m totally frustrated. Those machines you use to examine my eyes, lady? They should tell you how strong a prescription I need. If you can’t read that information off of them, maybe you should get your own eyes checked.
So I demand to get the final prescription, with a (finally) adequate myopia correction and the full astigmatism correction. I want to be able to see, and I want to get the hell out of there. So I put in the contacts, and I can finally see again. Not great, not as well as I remember with new contacts, but everything is visible. I test at 20/25 in one eye and 20/30 in the other. Doctor says thats probably as good as I’m going to get with the horrible astigmatism I’ve developed. Ah, well - at least I’m done.
Two years later I need to do the eye exam/new prescription thing again, so I go to a new doc recommended by others. She looks me over, tsk-tsks over my bad contact cleaning habits, and…
…asks me why the hell I’m wearing astigmatism contacts when I have no astigmatism.
On the plus side, now that I’ve gotten rid of the astigmatism “correction”, my corrected vision is back up to 20/20. Grrrrrr.