I used to work at Burger King. We took phoned-in orders as a matter of routine. It’s been too long to remember all the details, but I don’t believe that most people gave their place of work or anything like that. They MAY have given a first name.
Most calls were simply (more or less), “We need 10 Whoppers, 8 cheeseburgers, 12 medium fries, 8 Sprites, and 5 Dr. Peppers. We’ll be there at 11:30.”
I still, 12 years later, have great feelings of loathing and disgust for the idiot who blithely walked up to the counter during one lunch rush and ordered 20 Whoppers. We did the best we could, and had 15 or 16 of them made–and then the worthless imbecile demanded his money back because it was taking too long.
Several of those Whoppers were wasted. Even during the lunch rush, we couldn’t sell that many before they expired.