[QUOTE=lissener]
So even when both registers are going non-stop, if a customer has to wait in a frikkin line for 3 frikkin minutes, god forbid she catches sight of a third or fourth employee NOT helping her. I might be labelling new videos to put on the shelves, or balancing last week’s register drawers, or whatever. But if she’s gotta stand in line for one second, she’ll catch my eye and give me that “Hello? Customer here!” look, or actually say “Can’t you check me out?” or something. Again, both registers are going white hot, but she can’t stand the thought of a wage slave not actually prioritizing her immediate needs over the general needs of keeping the operation running.
I’ll say, “Both registers are open, I’m sure they’ll get to you as soon as possible,” and she’ll roll her eyes and let loose a sigh that says–wait, lemme C&P–“Lazy buggers at the [del]Post Office[/del] video store.”
[/QUOTE]
Wow. Have to admit to my eternal shame (sorta) that I actually felt exactly like this, just Tuesday night! I work at Borders two nights a week, really entertaining job most of the time, but had this exact situation come up, except I eyeballed the customer before she had to catch my eye and said with a huge smile to her, being proactive, I thought: “I’ll be right with you as soon as I finish up here, thanks for being patient!” She smiled right back at me with a killer shark grin of 900 blazing teeth, and retorted, “OH, but I’m NOT!”
She was the very next person in line. Both of us were just about to free up. We had 3 people call in sick that evening, not that that is her fault of course, but I felt the 2 of us were in Extreme Hustle mode, and no other customers had complained at all, sizing up the sitch and giving us the early-holiday benefit of the doubt. I have swallowed my tongue loads of times as is necessary if you’re going to be stupid enough to work retail at Xmas, but for some reason, I wanted to step out and throttle this woman until her immense quantity of teeth rattled like canastas. Instead, I got the store manager to serve her, leaving no one to help folks on the floor for a minute, but hey. I still hate the woman two days later, however.
To the Op, my PO’s exactly the same, but I tend to get angrier at the dipshits who have to have the entire process of buying a single stamp & attaching it to one Christmas card explained in detail to them while the line queues out the door behind them. If there is a sense of entitlement anywhere, it surely exists in these idiots who can’t and won’t figure out that December isn’t exactly the time to saunter into the PO to find out “how it all works”.
–Beck