Three weeks ago I ordered a Y-520 laptop from Lenovo. Today they finally sent me an email acknowledging the order. Then a few hours later another email cancelling it without explanation. Normally when I enter my credit card information incorrectly online I get a phone call from the company that wants my business.
Anyone else have this happen from Lenovo? Did I enter my card wrong or is it maybe a supply problem on their end?
Have you considered getting it from a reseller such as Amazon or elsewhere:
https://www.google.com/search?num=100&tbm=shop&q=Lenovo+Y-520+laptop&oq=Lenovo+Y-520+laptop
This article is from 2013 so I guess this problem isn’t new.
Here’s a Reddit thread that’s more recent:
And if you just Google “Lenovo canceled my order” you’ll get many more examples.
Apparently their policy is that if they get too high of a demand for a product and they realize they won’t get it to you in the time you were promised, they will automatically cancel it.