I’ll go first. I admit these put me in the ranks of snobs.
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If you can’t understand what “double Jumbo Jack” means because you don’t have button that says exactly that, and if you can’t make the connection to “extra meat”, then get used to this job, because if you’re luck you can one day make shift leader. If you’re lucky.
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If you can’t name the operating system on your computer, then there’s no point in calling the tech radio show to learn how to remove the malware that you installed, because technical details just aren’t your strong point.
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I know you’re the person on the “tech support line”, but if you tell me that my 802.11B wifi card is incompatible with your 802.11G supporting router/gateway, then I will pretty much disregard whatever you’re saying in general. And no, your recommendations weren’t needed. I got it fixed. Are they just hiring at random for these positions? According to my previous experience, that’s close to the truth.