Let's have a talk about perspective when dealing with an employee

The BBQ Pit
1

We have a customer that by all accounts, should be banned. He has not however, and I as a dealer, have to deal with him.

My biggest beef with this asshole? You see, he says completely outlandish shit, makes ridiculous accusations and because no one disagrees with him, he assumes he is right. Let me make this clear, because you choose to call me names and I do NOT respond in kind, does not mean you are correct. It means I value my job more than the sweet, sweet justice it would give me to ream you a new asshole.

It doesn’t mean I am actually an idiot.
It does not mean that I am an insufferable human being.
It does not mean that when you do something shitty to me and end it with “good things happen to good people” that you have any validity at all.
It does not mean that when you tell people you treat people you respect, with respect and what a quality person you are, that they believe you, or see the irony in you treating someone who is paid to do a job like shit.

Here is a clue, you self-righteous, annoying fuck twit of a human being. I actually have a modicom of respect for you because MOST times, you leave my table. I actually have a bit of pity for you because you are the most hated person in our card room and yet your life is so miserable, you spend 12 hours a damn day there.

What I don’t have:
A. An innate feeling of inferiority to my customers because they are using my services at my place of employment.
B. Low enough self-esteem to put any credence in a social goats opinion of myself.

What I do have:
A. Today? My job. At the ONLY poker room in town that still allows you to darken their doors.
B. Enough money to pay my mortgage, yet again, due to the 99.999% of the OTHER people that come in to play cards, not play god.
C. Enough smarts to know that even on my worst day, I don’t have to wake up and be you.
Fuck you. I’m an employee. I’m not here to put up with your pedantic bullshit. I’m not here to duck from you waving your arms around when you are drunk off your ass. I’m not here to make LESS money because you are essentially stopping my game with your ridiculous statements. AND FOR THE FUCKING RECORD…it is a god damned poker room. It isn’t Nazi Germany. Don’t think that when I have you thrown off my table for being a pompous, insulting, drunk, asshole, that you wave your arms across the table like Jesus at the last supper and announce to everyone “Just remember, what you have seen here today, could happen to you! Speak now for the injustice that you have seen! It could happen to you!” Holy christ on a pogo stick. No, it can’t happen to them. Know why? Because they don’t do what you do. If they do, they can expect to get thrown off the table also.

Oh, and when my supervisor said “Sir, you need to leave the table now.” It means now. Now Now! When he has to come back and tell you that you must leave before he is in danger of losing HIS dealer…get a fucking clue. Grab your god damned chips and GET THE FUCK OUT!

Stalking my table afterwords doesn’t do much good. It just makes the security guys standing next to my table very, very excited that they might get to lead you off to the pokey in handcuffs.

When your fucking, smug, antagonistic, annoying mug shot is on the wall, I swear to all that is sacred to me, that I will buy a fucking frame for it.

Rot in hell, Omaha Gene. Everyone hates you. The players, the dealers, the managers. They just like your money.

2

It was actually Jesus in the marketplace, but good rant! :slight_smile:

3

No, I think it was actually Dennis the Peasant in MP&HG. :smiley:

4

There’s another thread talking about toxic customers in general; nice to read a well-written rant about one.

Maybe security can follow him out one day and ‘speak’ to him about corrective measures in his attitude?

5

The idiot almost got his ass beat one day. He stiffed the dealers in a 50 player tournament (That’s five dealers that worked for free for 3 hours). He snuck out the back way and went to the local watering hole and bragged about it. What he didn’t know is that he was bragging to one of the dealers he stiffed. The asshole is about 6’5", the dealer that came within a cunt hair of beating the living shit out of him is at best 5’1".

I’m not sure why the maggot is still breathing. He must feed heavily off the rotting carcass of class when he isn’t in the poker room.

I did have 3 players that were on the table with him that night come up to me later and tell me they loved watching him get thrown off and what an asshole he is.

6

Auntbeast, that’s a stellar rant! Well organized, incontrovertible, and with a couple different happy-feel-good outcomes. Him thrown off your table, security chomping at the bit when he stalked around afterwards, him bragging to the dealer he stiffed. The utter, impending certainty of him eventually being banned from (your) his last possible card room. Everyone sees it but him (and you MUST post the gory details when it does happen… :smiley: ) I WOULD give it a 9.5. But…

puts this over the top to a perfect 10! Well done!

7

Can you explain what this means? I’m not familiar with how those touraments work and am curious.

8

Good rant, Auntbeast. What was it you wanted to say about perspective? It seems that a casino is a great place to see the free market at work in this area, with dollars buying a place at the table and bad manners (through some sophisticated algorithm) counting against the dollars and one eventually outweighing the other and either the dollars and presence continue or are jettisoned along with the objectionable behavior, according to management’s cost-benefit analysis as to which matters more to the bottom line.

It sounds as if your employer is happy to accept money from customers in return (in part) for the privilege of abusing you and others, at least up to a point, and are willing (as I read your supervisor’s actions) to fudge the location of that point. Okay. Either accept that what you’ve just experienced (which is apparently what your employer will tolerate) is what you’ll be expected to tolerate, or negotiate with your employer to move that point toward civilization.

I doubt if management will be much help, given that the guy could stiff five dealers over three hours by sneaking out the back way (for Pete’s sake, is your casino located under an umbrella in a state park?). On the off chance that they wake up, give them an ultimatum: him or you. Then let us know.

9

Generally, when you win a tournament (and sometimes if you’ve got a high cash without winning and want to), you give a decent tip to the dealers. Without knowing the buy-in and amounts, it’s a little hard to guess how much an appropriate tip would have been. But say it’s a $40 tournament, that’s a $2000 pool. Say you win and get half, so $1000. $100 would be (in my opinion) a reasonable tip, seeing as how you’re splitting it up against 15 dealer-hours and they would have made more in tips at ring games.

10

Very nice rant. Worked in bands a lot playing the clubs and saw a lot of jackasses.

Even in our mundane music store we get the occasional ass. I can tolerate a customer being upset and venting a little but getting verbally abusive at the drop of a hat gets you a ticket out the door without apology.

I have zero tolerance for people who think that retail employees are easy targets for their abuse for sport and ego building.

The other day a guy came in in a bad mood for some reason. He asked the guy at the door a question which he misunderstood and he directed him to a salesperson trying to help him. Under his breath he mumbled “fucking idiot” and the salesman caught it.
“What did you say?” The salesman asked? “Did you just call my coworker a fucking idiot?”
“Well I was just talking to myself”
" That’s completely unnecessary and unacceptable. Now what was it you wanted?"
At this point the salesman had said his piece and was ready to help the guy without further comment but the customer was so taken aback by being called on it that rather than mumble an apology or just keep his mouth shut about it he tried to defend and justify his behavior.
“Well I spend a lot of money in here” {how is that relevant?}
“I don’t care how much money you spend here that’s still unacceptable and you won’t talk that way to employees”{ I love this guy. }
The guy could have been a man and just said “Sorry dude I was wrong” but he just couldn’t bring himself to admit it. Instead he gets all pissy and storms out hearing “Have a nice day” as he leaves.
Customers thinking spending a couple of bucks buys them the license to be an asshole learn differently at our store.

11

Heh…I have been considering my own card dealer rant for the past couple of days.

Your boss/floor needs to seriously lower the hammer on this guy. Abuse at any casino I’ve ever worked at is an express lane to at least the “temp ban” list. None of this “hanging around” bullshit. Someone needs to let him know there’s some bite behind the bark.

12

He’s first against the wall when the revolution comes. Had he said anything harsher, he would have been banned. The problem with this guy is, he knows exactly where the line is, he’s danced on it plenty. He always stops just short of being hauled to the pokey. Which, in my opinion, which I have expressed to management, is that he is abusing the line and for that he should be banned. He knows better. I’m far less tolerant of regulars pushing their luck than new folks.

For the record, it is against company policy to solicit tips. If a player chooses to leave nothing, we get nothing. The day he stiffed on the tournament, about 5 players were screaming at him telling him what a jerk he was and the supervisor, who really, has no other choice, has to tell them that tipping is voluntary and it is his right. Many folks that night felt different and were waiting for him, hence him sneaking out the back way. Regulars don’t take much shit from misbehaving players.

Heck, I had a guy start to attack another guy (of course, they were on either side of me) and while I was hollering for security and supervisors, one of our biggest, baddest players stood up from across the room, made eye contact with me and didn’t take his eyes off me. I’m certain he would have gone to jail for the pleasure of beating the hell out of someone that laid a hand on me.

Not to get on a tipping thread, but it is the customers choice. I try not to sweat stiffs when they happen, I figure we have enough that do, I don’t need to worry about the ones that don’t. Gene can stiff me until hell freezes over, but he doesn’t get to talk to me that way.

13

I know that basically you like your job and the money but tribal casinos are subject to federal employment law and it seems like this is creating “a hostile work environment.” I would complain to human resources when these things get out of hand and your supervisor fails to act.

14

We aren’t tribal. :slight_smile:

The State of Florida allows poker rooms in pari-mutuel wagering facilities.

Your experience with HR must be radically different than mine. It’s pretty much a joke here. Yes, 99.9% of the time, our job is fabulous. Beats the hell out of a real job. The downside is, you get the scum of the earth, the really downside is some of those scum, are smart enough to buck the system.

We are dealing with addicts. Some days it is more obvious than others.

15

First they came for the blackjack players, and I did nothing…

16

“Hostile work environment” refers to harassment of a member of a protected class, because of their membership in the protected class, by another employee.

17

That’s what I like about the “don’t be a jerk” rule. If you dance on the line, the line moves and catches you.

18

I remember the manager of a retail store, a very long time ago dealing with a customer who was just short of assaulting a very timid clerk. He came over and spoke to the clerk first, telling her to go take a break. The fuckwad in question became even more absurd saying words to the effect that he felt the clerk should be punished. The manager told him that he did not wish to discuss the clerk. He then asked if there was some item the man wanted to buy. Whatever it was, as the clerk had already said, he informed them that they were out of that item, but had similar items available, or would have a new stock of the item on Monday.

The guy starts ranting again. The manager interrupts him with this gem: “Do you want to buy anything sir?” “Sputter sputter, rant rant, Don’t you know that the customer is always right?”

Manager: “Yes, I do. But you’re not one.”

Asshole: “And I won’t be one ever again!”

Manager: “Thank you.”

Tris

19

I don’t think it’s limited to members of a protected class (at least, it isn’t here).

20

Well, it just seems to me that women are members of a protected class and not knowing the nature of the problem with this particular customer if he is abusive enough that the conditions of her employment are altered and the management refuses to do anything about it I think that is a hostile working environment.