So, I need a repeat prescription from the doctor. As this is something I get sporadically, and the doctor is just down the road, this is something I normally go there and put a little paper slip in their ‘prescription request’ box for. Understandably, at the moment, this isn’t an option, they don’t want people coming in unless they have to, so I’ve been told I need to apply via the website. Sure enough, the website has a ‘Register for online prescriptions’ button and a ‘Request online prescriptions’ button. So, I select ‘Register’, put in the details, and get an email saying ‘You have registered’.
Great, I think, and go to click the ‘Request’ button. This takes me to a page which asks for a password. The ‘Register’ form I just filled out did not ask for a password, nor was one sent me in the email.
OK.
Back to main page.
There’s another button on the edge of the page saying ‘Register for online services’ with a little logo that appears to match the one on the page that needed a password. I click that. This takes me to a new registration form, with almost all the same options, but appears to be generic, not linked to my doctor (this is UK, the NHS system is pretty well joined-up). This includes a ‘select your surgery’ page, including search option. I type in my surgery’s name, and click search. No surgeries with this name.
OK.
Try postcode search. That does come up with the right place which, yes, is spelled exactly like I typed in.
Select that.
Next question ‘Do you have a referral letter from your surgery?’
No. No I don’t.
‘Without a referral letter, you can register, but you can only book a single online appointment and can’t use any of the other website features. If you need to use any other features, please visit your surgery for a referral letter.’
OK. Let’s book an appointment then, as that’s all I can do, maybe they’ll let me register online.
‘Sorry, your surgery does not have any appointments available which can be booked online.’
Am I allowed to scream yet?