I recently switched to doing my banking through Higher One. In early February, I sent an online bill payment for my storage unit that he claims he never received. It’s the first online bill payment I’ve sent from this bank to this recipient and the first online bill payment I’ve sent from this bank that was a paper check, although I did send online bill payments from my previous bank to him without issue. Online, it says the payment was processed although I’m not sure if that means they sent it out or the check has been deposited and made it back to my bank. I’ve verified that the address I typed in is correct.
At this point, I can’t contact either one until Monday but I’m not sure what to say to either and I have a feeling the bank is going to give me the run-around. I’m a little concerned about my $96 that seems to have gotten lost between here and there. I figure you guys probably have some advice on how to handle the situation.