I doubt you’ll be able to get an in-person appointment with anyone any time soon. Most likely, you’ll need to file a fraud report online or via mail.
Sounds to me like you MAY be a victim of some sort of identity theft. I wasn’t aware there were two separate stimulus payments (we did not get one, as our income is too high).
Do you have an account at IRS.gov? That’s recommended for everyone. A fraudster might well have gotten hold of your SSN etc. and created such an account under your name; you definitely need to check into that.
Beware, the IRS’s fraud investigation process is slower than usual right now. My in-laws were the victims of identity theft early last year when they found out that “they” had filed a tax return claiming a refund of about 7,000 dollars. We helped them request copies of their tax returns for the past few years, and also helped them file a fraud report. To the best of my knowledge, they have heard nothing since then, and it’s been 6 months.
ETA: Never mind, saw the post just above mine suggesting it’s a known issue. If it doesn’t get sorted out though, see my blathering…
Concur. I did some phone support for an unemployment call center this past fall. I was level 1 support, which meant i could provide information, and take weekly “didn’t work” statements, but everything else had to get referred to a specialist - where the waits were HOURS. We always told the people to try it “now” but if that failed, call FIRST THING in the morning, as their chances of talking to a human were slightly higher.