Okay, I’ve got a question for the software wizards. I’ve spent some time trying to figure this out, and now it’s just p*ssing me off that it’s still happening no matter what I try. A co-worker of mine gets hundreds of emails a day, between 200 to 400, mostly junk that he has to weed through to get to the ones that matter. Thing is, every once in a while, when he’s taking a break, having lunch, on a jobsite, etc. he comes back and there’s only 10 or 20 that are in the inbox. It’s Outlook 2010, the computer is regularly scanned using Nortons anti-virus, they aren’t being sent to junk or being deleted, and no one, nefarious or otherwise, has touched the PC. It’s like a freaking magic trick, now you see it, now you don’t.
At first I thought it might have simply been a problem between the seat and the keyboard :), but now after seeing it for myself I’m starting to believe there’s really something going on :(. Is there anything in Outlook that clears email when it hits a certain limit?
I’ve tried helping him, but he doesn’t like people messing with his computer so I have to poke around for solutions on mine and implement them when he’s away (he’s a older gentleman, and kinda’ my boss sorta’). At first I didn’t give a crap, and then, when I couldn’t solve the issue, it’s got on my nerves, and now I want revenge…all electronica, bow at my feet and beg forgiveness! (says in evil, maniacal voice :D). Seriously, I, and my ‘freind’, would be grateful for any help or solutions, thanks in advance.
Just to be clear, you’re saying he had several hundred in his inbox and when he came back they were gone (as opposed to he just didn’t get any for a while), is that correct?
I’m going to guess they’re being deleted from the server for some reason. Since he doesn’t want you to monkey with his computer they easiest thing to do is going to be to go in to the settings when he’s not looking and make sure that entire messages are being downloaded from the server when Outlook syncs every X minutes (or however it’s set to sync).
My guess is that only the subjects are coming down from the server and if the server is for some reason deleting things (it might have it’s own spam filter) the next time Outlook syncs all the messages are being deleted (in order to Sync with the server). If the entire message is downloaded when it’s synced it now resides on the computer and the server can’t do anything to it.
Also, and this is a remote possibility, he doesn’t happen to be running another instance of Outlook somewhere else does he? Say at home, elsewhere in the office or on a smartphone does he? Again, if he’s not downloading the emails from the server (just the subjects) and another client goes in and grabs them, they’ll disappear the next time Outlook syncs.
Of course if Outlook is already set to download the message from the server, you can disregard this.
Really great suggestions, I do thinks it’s POP to answer ZipperJJ. SpamFighter would probably help immensely t-bon, worried though that important emails may be blocked, is that a possibility?
That’s highly likely Joey P, I don’t know why I didn’t even look to the server as the culprit (huddled in corner feeling sheepish). I severely doubt he’s accessing from something else other than the computer here, the guy hates computers, he doesn’t even have a cellphone :smack:, let a alone a Blackberry or some such device, and aside from a laptop that he purposely doesn’t connect to the web (doesn’t even have virus protection :rolleyes:), there’s nothing but this one machine. Thanks, I’ll check the server next time I get a chance, if it’s not set to entire message, I think the problem may be solved.
I believe there is an option so that SPAM is not really deleted, but sent to a SPAM mailbox. Then you can check that once a week or so, and delete the unwanted messages. So you would see them if any real emails were there.
Only “important emails” that closely resemble SPAM would be there – why would someone be sending you such SPAM-like emails? (And why would you want to do business with such a person?)
We have Outlook 2007 at our company, and every now and then it gets it in its head to start sending things, even from known and trusted sources, to the “Junk Box”. Our IT people have no idea how to fix that other than to manually set a ‘rule’ to allow email from each source I want to make sure is received - not very practical with the hundreds if not thousands of people I’ve had correspondence with. Not to mention our corporate email directory is another 10K or so people plus a hundred or so mail-lists.)
I know zero zip zilch about computers and less about Outlook, but my Eudora was doing this a few weeks ago - e-mails just plain vanishing, not in the Trash box, not in the Junk box, just gone. Apparently my inbox was corrupt, possibly due to containing five bazillion messages.
