Anyone else have a Mac with a funky keyboard taht gives you double letters? I just got off the phone with Applecare, and the agent sort of implied that there’s a rash of keyboards that repeat keys.
He didn’t come out and say it exactly, but advised me that there will be a special return label being sent out by FedEx separately from the replacement keyboard, and to ignore the return instructions that will be in the box with the replacement.
He was also particularly curious about which keys were repeaters - more so than just “hmmm…it shouldn’t do that” FWIW, on mine, the T, G, and B have been giving me fits.
The basic clear body / white keys that comes with an iMac.
I got mine in early May. I’m assuming this is a problem with a batch, rather than any sort of design flaw. The behavior is as if the “debounce” isn’t happening on that particular column (5-T-G-B)
I use a PC, but at the college where i teach i often use a Mac Powerbook for presentations in the classroom. I had one the other day that did the double-letter thing, although it seemed to happen more frequently on some keys than others.
Is there a software setting you can change? I haven’t used a Mac for a few years but Windows XP has repeat settings in their own little control panel. I would think Macs have the same thing. If you can find it, change the repeat delay much higher.
**Shagnasty ** - Yes, there are settings for both the repeat rate, and the delay time before the repeat engages. In testing, I’d cranked both down to the longest delay settings, and the thing would still give instant doubles.
The replacement keyboard arrived on Friday, and as promised, a FedEx envelope came yesterday. Rather than sending the keyboard back to the parts depot in Kentucky by slow boat, the FedEx tag was for overnight service to the engineering department in Cupertino.
If they’re willing to spend $20 to get a $30 keyboard back, I’m guessing they *really * want to see the silly thing.
If nothing else, I’m pretty happy with Apple’s tech support people. Once I got hooked up with a second-level person on this continent, the conversation shifted from a typical script-reader agent to a third-level guy who was much more curious about the particular nature of the problem than just “yeah, it shouldn’t do that” and having the replacement arrive overnight.
The replacement keyboard they shipped to me also stuttered. (Where’s a hissy fit icon when you need one?)
I’ve given up and replaced the keyboard with a cheapie generic. No more typos. A side benefit is that this also fixes the problems I had with how Apple rearranged the keys around the number pad. On the down side, the Keytronic doesn’t have USB ports for the mouse.