Jesus! Why in the blue fuck is it so hard for my doctor’s office to understand how to fax prescriptions to my mail order pharmacy?
I fax the form over last week along with a cover sheet very simply explaining what I need my doc to do and what fax number to send the form on to.
Doctor completes the form. And they fax it back to me.
Call them back. No, I need you to fax it to the mail order place. It has to come from your office. Here’s the number. Here’s where you find the number on the form itself. Please call me to confirm when you’ve done this.
They call on Saturday morning. We faxed it!
On Tuesday I call the mail order pharmacy to see why my scripts aren’t showing up in my re-fill list. No record of receiving the fax. Can take 48 hours to get entered. Ok, no prob, I’ll check on Wednesday night.
Still not in their system. Call back to doctor’s office this morning. Can you resend it and call me to confirm you’ve done it?
“Is the fax number in Florida?”
I don’t know. Is the number you’re referring to 800-xxx-xxxx, the number I gave you three times already?
“Oh. We’ll send it there.”
Thank you. Can you please have your gal call me and confirm they’ve sent it to 800-xxx-xxxx after it’s been done?
Just got the call right now.
“So, you need what again? A prescription called in?”
:mad:
No, I need you to fax the completed form that I hope you still have to my mail order service.
“Oh, is that in Orlando?”
I. Don’t. Fucking. KNOW. I have an 800 #, same as you. The number I need you to fax it to is 800-xxx-xxxx.
“Well, that’s not the number in our system.”
No shit! I imagine that’s why my mail order location hasn’t received it! It doesn’t matter what is in your system. Could you please fax it to 800-xxx-xxxx??? Like I said in my fax cover letter? And pointed out to the nurse? And clarified for the receptionist? And clarified again this morning? AND that you just confirmed you have just now? (“Oh, do you mean 800-xxx-xxxx?”)
Oh, you can?? Great!!!
:smack: