Okay, as someone who rarely participates in the mini-rants threads, I recognize that this is presumptuous of me. But time was, we’d get a new mini-rants thread about once per month. The current thread was started on November 12, is nearly nine weeks old, and is already on its ninth page.
IMNSHO, this set of conditions positively screams for a new mini-rants thread. And now that we’re well into the new year, with the Holiday Season well and truly over, what better time to start up a brand-new thread of mini-rants?
Plus, if I stick mine in the old thread, no-one is ever goiing to see it. So, without further ado, I submit the following for your (dis)approval:
Auto insurance carriers, this is for you. I recognize that when you total out a car, you need to have the keys sent to you. I don’t pretend to have perfect knowledge of why you need the keys, although I can think of a few circumstances where it would make things easier on you. And I think it’s a great bit of customer service for you to send your client a pre-paid envelope to mail the key in.
But PLEASE, FOR THE LOVE OF G_D, consider what you’re doing! Either clearly mark the envelope for Hand Processing Only; or, better yet, send the policyholder a padded mailer. The automated mail handling devices used by the Postal Service are not really designed to accommodate an inflexible chunk of metal and plastic this large.
Machine operators, this is for you: when a mailpiece with a car key gets jammed in the rollers or gates, give me a call, and I’ll get it out for you. You’re going to be calling me anyway, to re-install the belts that invariably come off when yo inevitably use too much force, or the wrong kind of force, or the right kind of force at the wrong spot. Frankly, I’d prefer wrestling a rigid piece of steel out of the mail path over trying to stretch a Kevlar[sup]TM[/sup] belt over a bull wheel that is configured to place optimum tension (roughly described as “with hardly any slack to speak of”) on that belt.
I hereby declare the floor open to mini-rants of 2009, January Edition. Come one, come all.