However, I am not the company, I am an individual. If the printer jams I write a recipt by hand with my signature on it. That’s the one recipt they get, and if they lose it, same thing applies: no refund. If a customer mis-orders, that’s not my problem. If the order something and don’t like it, that’s not my problem. You are an adult and you know what you like and what you don’t; don’t order something you know you won’t like. If there is something WRONG with the order, that’s another matter. If it’s cold, if it’s old, missing a topping, not enough cheese, etc. Those are legitimate complaints that I am happy to correct. As far as what’s best for the company? Well they are the ones who made all these stupid rules, right? What do I care if that customer comes back? I won’t get paid any more if they do or don’t, so I have no personal stake in that. I am unconcerned.
As a matter of fact, I’d like to point out that it’s really funny how many people think that fast food drones care about their business. When I worked cashier at Quizno’s I would get this line daily: “These prices are effing ridiculous! I’m going to Subway!” Good, go ahead! I recommend the meatball sub. Folks, we don’t want to make your food. We don’t care if you don’t come back. Go ahead and take your business elsewhere. Less work for us.
Indeed, I wonder if some people participating in this thread have ever worked at a minimum-wage job.
Many of us have, indeed… but unlike some others, we apparently took pride in our minimum wage job and focused on customer service.
If you turn all of your business out the door so that you have “less work to do” - soon enough you’ll find that you have no work at all.
Exactly. She had a verbal contract to deliver chicken nuggets for a set upon fee. McDonalds failed to do so, negating the contract, so the money was still rightfully her’s.
Having dysfunctional policies isn’t an excuse to steal someone’s money. The McDonalds should have been fined for however much tax payer money was used to correct their attempted theft.
You pay minimum wage, and minimum effort is usually what you get.
Just from quick observation along the soda aisle, depending on the nature of the trade, you could easily be trading something on special at store A for something not on special at Store B. This can easily be a major differential in the perfomance of said product if it becomes known you can do this kind of swapping. Also different products, even from the same brand often have different inventory codes attached to them that need to be reconciled. Its not just a “let me drop off this bottle of coke and pick up a diet coke”. You now have 2 SKU’s out of balance until someone sorts it out. No receipt = no easy way to reference the transaction. How many bottles of said soda does target move a day, probably dozens. You could end up with a 30 min project for your inventory people over her little oops, that would have been a 2 min fix at customer service with the receipt.
Alot of folks here do not realize just how nitpicky and petty things get in chain stores as well as some independent shops.
Exactly how often do you think this happens? Not often enough to make the slightest dent in our sales. If a customer is going to scream obscenities and threats in my face over a pizza, that’s a customer I hope I never see again. If I do it often enough I’ll get fired I guess, but I don’t have a single termination on my record.
Tamex I have no idea what you’re even trying to say. I am not in control over who gets paid what. And yeah, for minimum wage I’m not going to make a huge effort to keep somebody from going to Subway. As a matter of fact I work very hard for the money I get paid. So hard in fact that some customers think it’s ok to scream and curse at me over food. Don’t you think I’d rather just hand over the money? Don’t you think I’d rather just remake the food and get them out of my face? If only it were that easy!
Drachillix is totally correct about inventory problems. I have to count pizza boxes and drinks every night. The opening manager checks my count against the sales the next morning. Suppose a box gets torn and we throw it away. We are short a box compared to sales, so it looks like theft. Suppose someone wanted to trade a 2-liter for two 20oz drinks. If I allowed that, not only would it cost us more money (because the 20oz drinks are more expensive) but we’d mess up the soda count. We’d be over a 2 liter and under 2 20oz. Big deal? Not really, but on paper it look like theft. Therefore it’s not allowed. But suppose I left a note about it, and the GM had to correct it at the end of the week for his reports. Was it pepsi? Diet? Mt. Dew? Did it happen more than once? What day of the week? It could turn into a huge headache, so we just don’t allow it.
I really am not intending any insult towards you, starwarsfreek42. If someone told me that and I was working at Quizno’s, I’d probably feel the same way. (I notice Quizno’s has lowered their prices, so someone at corporate has heard.) Heck, sometimes I feel that way about my job now…but I also realize that it’s rather shortsighted of me.
I actually don’t expect minimum wage workers to care that much. I think that if companies really cared as much about customer service as they often pay lip service to, they would pay more, because it is not easy. And these convoluted policies, while I can see that they have a reason, often do not serve the customer. I am actually more amazed that my coworker is so pissed at Target several years after the fact than I am about the fact that they did not allow a trade. And then she had the balls to take the soda to another store! Almost as amazing as the fact that a woman had the balls to call 911 because McDonald’s would not or could not give her her money back.
Quizno’s lowered their prices because they found out that lots of owners of individual retail stores were cheating their customers. For example, we were told to use 3 slices of cheese on a large sub instead of the standard 4, because cheese prices had gone up and our owner wanted to cut our food costs. That wasn’t a corporate change, and the customers were still paying the regular prices, which included the price of 4 slices of cheese. I put in my two weeks shortly thereafter, due to many things but due in part, at least, to my aversion to cheating the customers. I asked the owner why we couldn’t just be honest and raise the prices to adjust for the cost of cheese, but he ignored me. One other manager that I know of wrote a letter to corporate. Corporate heard somebody then, be it customers or the employees. Quizhell prices are bound to be higher at any rate because they sell a more expensive product. They have real aged swiss cheese, real cheddar, real prime rib steak. Not that I’m defending them. I worked there for a year and a half at minimum wage, as a manager for over half of that time. Not one raise. I would wish death on the sexist, racist, homophobic swindler who is the owner, but why bother? He’s going to die someday anyway. I can only hope that when he does it will be cold and he’ll be all alone, without a friend in the world. Anywhoo, I think I’m done hijacking this thread now. Whatever you guys think, whatever. No skin off my nose.
Nobody goes to McDonald’s for the food - they go for the convenience. And this was about as inconvenient as it gets. Screw 911, I’d have gone D-FENS on their sorry asses.
The thing is…
I’ve worked for the big monolithic evil unspecified toy retailer, and everyone hated the return policy, there was a lot of scope for situations when everyone knew the customer was in the right and we couldn’t help them, they were nearly always partially at fault for discarding a receipt or attempting a clumsy repair, or not having the credit card they had used for the purchase with them.
However it really didn’t take long to see the reason why those policies were put in place and it isn’t to bilk money out of and upset genuine customers. They are targeted at all the people who were trying to rent their toys for free, or pull scams (or the stores employee’s who are stealing). There are a LOT of these peoples and they are always ready to seize on the slightest loophole or indiction that the store has bent the rules for another customer. The end result is that everything ends up sucking for everyone.
Those are the people that people should be criticising
I could write volumes of horrifying stuff about that place, and the returns policy did suck, but after dealing with a few returns I could see the reason for it.
One of the other issues invoving non receipt returns is cashouts. Buy it on sale at store A, Return at store B that sells it for 50% more. Do that with items that are $10 a pop and you have an income.