I just got back from a bad drive-thru experience where I believe that the cashier was stealing from the company. OK, its a few burgers & fries (small potatoes?), but isn’t theft just that… theft? Isn’t there a moral obligation to report it if you see it or strongly suspect it?
My kids were very good today in school & asked me very nicely if I’d take them to McDonalds after school. As one of them had gotten a 100 on a test and the other had been praised by his teacher, I took them to one near their school which had a drive-thru to take their order. Now fast food restaurants these days are very organized in that there are almost always electronic boards up at the drive through to show you that your order has been entered, what it costs per item, the tax, and the total. I ordered both of the boys Happy Meals but noticed that 2 Quarterpounder combos and 4 iced teas were still up and listed on the board. I asked if the cashier was having trouble entering my order.
“Nah, just drive around.”
“But my order isn’t entered. How do I know how much it costs?”
Cashier reads back “two happy meals”, and says drive around.
"No, I need to know how much you’re charging me so I can get the money out. "
“Just drive the Hell around…!” :dubious:
So, I drove around. When I get to the window, the cashier repeats back “two happy meals” and says without even looking at her register “That’s… ummm… $9.45.” :dubious:
So, I asked to see a receipt. "Why? You haven’t paid yet. You give me the money and you’ll get a reciept. ":smack::smack::smack:
“I just want to see the order that you rang up. It was wrong on the board back there, so I’d like to see some kind of register receipt showing the order and backing up the money that you’re charging me for it.”
"You’ll get a receipt once you pay for the food. ":smack:
(Inner Voice: It’d be just a Tad Late by then though, wouldn’t it? Must…bite…tongue.)
“Look, I don’t want to have to call the manager and tell them that it looks suspiciously like you’re selling food and not ringing it up. Humor me. Just show me a receipt with my order on it and I’ll apologize, pay for my food, and be on my way. The receipt doesn’t even have to leave your hand. Oh, and here’s a $20 bill, ready to pay for that food, right here in my hand.”
This even gave her an out. If she had said ‘one moment’ and rang it up right then & there, I wouldn’t be posting about it. Instead, she put her hand on her hip and said while wagging her head from side to side,
“Look, Papi, you want to call them? The number’s on the bag. I am the manager. And if you want your food, you’ll hand me money. Now.”
I then asked for her name, but she refused to give it. So, I left without buying any food.
Q: Given that, would you call the corporate 800 number and report it?
(Please keep in mind that selling inventory w/o ringing it up is a textbook example of inventory control weakness/employee theft in the retail industry and that I know this because it was one of the questions on a midterm for an accounting course which I took several years back.)