Featherlou, just WHAT in the bloody blue blazes is the Pit for? If you don’t like what you term “hostility”, GO ELSEWHERE! BTW, If I start an actual rant, don’t come. You’ll learn what hostile truly is.
Again, the OP was brilliantly written, but he did a truly dumb thing. My answer used the same lingo the poster did. Now, why am I the “hostile” one? If you were looking for “warm and fuzzy” this is not the place. These rules are not mine, they’re Cecil’s and the moderators.
Maybe YOU should start an “I hate hostility” rant? :+)
First… take your own advice and re-read my last post.
You said:
bolding mine
I think most people got it after I explained the context of the statement I made.
Like other health care professionals we take care of terminally ill people. I have developed a deep affection for the group of guys I work with now as ours has been a prolonged relationship.
Last year one of them went underwent a high risk surgical procedure, the reason the procedure was performed was because he would have died without it. Death would not have come immediately but he would have grown continually weaker as time went on and eventually die. I didn’t get much sleep until I knew he was going to be okay and he barely pulled through. I was the liason between the hospital and this gentleman’s family so I had to take care of them throughout all of this as well.
Perhaps I should start a “Ask the Rehab Guy” thread…
I’m in tech support, but it’s not THAT stressful. For one thing, it’s a busy night if I take 4 customer calls on my shift. Secondly, I am supporting dedicated internet connections of the type most frequently used by businesses, so I’m USUALLY talking to someone who at least knows a little bit about the technology, and when I’m not they are usually very intimidated by it all and easy to control.
I have to chime in that you are really screwing up if you refuse to give a customer to a supervisor when they call. I have a bit of discretion as I am often the supervisor who gets the call (we take turns being supervisor on the night shift) so I will sometimes tell the customer that the supervisor isn’t going to be able to help them on their issue if it’s truly something I can fix myself if the customer will just work with me and it seems like they want to speak to a supervisor to get the issue resolved quicker (and it won’t, the supervisor basically listens to you vent for as long as you feel like it and then transfers you back to a tech). But if the customer says he still wants to, it’s not my call anymore.
I have cursed at a customer once. I was very stressed out both from work and my home life (at this time I was taking about 60 calls a day, working days) and this customer was being abusive and wasn’t listening to me, though I knew exactly what his problem was and who he needed to talk to. At one point he said ‘Fuck you’ and I said ‘No, fuck YOU’. I thought the customer wasn’t paying any attention to me at all but he stopped right there and said ‘What did you say?’ and I told him that I wasn’t going to take him being abusive to me when all I’m trying to do is help him. He actually apologized and the call went perfectly after that. I was so afraid that that call was being monitored, I lucked out.
Feynn: Had your post been up when I started mine, I’d never have left that in. In context, your point makes perfect sense. However, you’ll note that mine was posted a mere 5 minutes after yours…and it’s obvious that my brain doesn’t work very quickly.
Again: Had I known what you meant by that before I started typing, I wouldn’t’ve mentioned it.
probably one of the ones the rest of you will tell to go to hell. I’m lucky that I have never gotten fired for some of the things I’ve said to customers on the phone. I have had my stress levels up to -there-, afraid to take the next call coming in, etc, etc. I have always stuck with the customer either until the problem is fixed, or until second level scheduled a callback. (fuck the so called call-times.) I would never say that ‘my the MOST stressful job aside from cop’.
What I will say is I am a person who does not handle stress well. If you think working as an EMT (as was my thought previous to the list posted above) would be lass stressful than taking tech support calls (reasonably one of the MOST difficult phone support jobs, if you want to refute that, give me a good example) then I would be wasting my time trying to convince you otherwise.
adiplomat… what can I say? you’ve added absolutely nothing to this rant. Other than a fair amount of heat. As has already been said, this IS the Pit, but if you’d been lurking for a while, you would see that people STILL get banned for being a jerk in the Pit. Don’t expect that magic phrase to cover your ass.
Your responses throughout this thread seem to involve attacking the man as much as the argument, which strikes me as hostile. But this is the Pit, and you are free to do as you like (within the limits set by the mods, of course). And I am free to say that I think your actions are hostile.
