I can see I’m going to have to explain this in numbing detail. Let’s take it from the top.
(1) The original incident arose from a misunderstanding. When the SDMB was down due to the hacker, Melin posted a status report on misc.facts.straight-dope. She based this in part on a friendly conversation she had with me via IM. (I mention this lest you think I’ve been seething with hatred of Melin all this time.) Some SDMB mods and others felt Melin was acting as though she were still on staff, and a flame war erupted. One of the charges tossed around was that Melin had visited an SD staff site without authorization. In fact Melin had been invited to the site by another SDMB administrator, unbeknownst to the others.
Asterbark, who was not on staff and whom most of us had never heard of, wandered into the middle of this and posted a comment to the effect that Melin’s visit to the staff site showed she was untrustworthy. Melin, it’s safe to say, was outraged by Asterbark’s charge (which, let me emphasize, was not true). She concluded that I had sent out a staff memo about her and that someone had leaked this to Asterbark–that, in effect, we had put Asterbark up to it.
Melin was mistaken about this. I had written no memo. Asterbark had jumped to conclusions based on posts she had read on MFSD.
Melin wrote a long letter to me and Asterbark threatening a lawsuit if she didn’t receive a public apology, posted by a certain time, that she could read and approve ahead of time. Melin’s letter has now been posted on Opal’s site. You’re welcome to read it at http://fathom.org/cgi-bin/sdmb.pl?read=1288. It’s a remarkable piece of work. I’m convinced she was deadly serious.
(2) When we got Melin’s threat we were concerned, to say the least. Melin’s a lawyer and seemed perfectly capable of following through on her threat. Her rationale for including us in the suit was ludicrous, but that didn’t matter. It would cost us a lot of money–$5,000 was the figure mentioned here–to get it thrown out. My bosses, after muttering about the SDMB being more trouble than it was worth, told me to do what I had to do to get Melin to back off. I wrote her a letter explaining the facts. She wrote back saying she was dropping her demands with respect to the Chicago Reader (which owns the Straight Dope site). I then mediated a public apology by Asterbark on MFSD, and posted an explanation of my own there. I did this partly because I felt sorry for Asterbark, who was naive and frightened, but also because I wanted the matter resolved and all lawsuit threats dropped, lest we be drawn in at a later time. Eventually this came to pass.
(3) Next we faced the question of what to do about Melin from there on out. I argued that we should ban her immediately. I felt it was only a matter of time before another incident occurred and she threatened another lawsuit. But I was overruled by my bosses, who felt the SDMB rules were insufficiently clear about our right to ban people. I was told to (a) rewrite the rules to clarify that we reserved the right to exclude anyone at any time; (b) “don’t ban Melin but explain to her in a private communication that we cannot abide the absurd possibility of being sued for having welcomed her as a guest on our boards, and that we reserve the right to ban her in the future for any reason whatsoever;” and © next time, give her the hook. (This was more colorfully phrased in the original.) I did as instructed, adding at the end of my note to Melin, “We expect you to cooperate with the board moderators and administrators and to desist from making life difficult for us in any way.”
(4) A short time later Melin began using the boldface sig line, “Voted Best Moderator,” later changed to"Voted Best Moderator - Emeritus." This drove the real moderators up the wall. For users who didn’t know what “emeritus” meant, it falsely suggested she was a moderator, and for those who did, it falsely suggested she had “retired” and was using this as an honorary title, when in fact she had left her moderator position involuntarily. (For the record, she got into a public dispute with another moderator and kept arguing after I ordered her to stop, so I fired her.) In any case, the sig was irritating and misleading to users, and I wrote Melin a note asking her to drop it. She promptly changed her sig line to, “Sig line CENSORED.”
It was the last straw. I was fed up. She was impossible, constantly played the martyr, always had to get in a dig. It was clear to me that she’d never let up, another flame war would erupt, she’d threaten to sue again, blah blah blah. So I banned her. Delaying would just have prolonged the inevitable. The proximate cause of her getting banned was the sig line. A minor matter? In itself, yeah. But it shows the attitude we were dealing with. Make no mistake, the primary reason was the lawsuit threat, and anyone who thinks that was minor has never been on the receiving end of one.
I know a lot of people want us all to kiss and make up. Sorry, not possible. We can’t afford the risk. You can’t operate a business with a customer who threatens you with lawsuits, fights constantly with your staff, and thinks she’s helping you run the place. Please understand that the SDMB sucks up a lot of resources - my time (yeah, I get paid for this), the tech staff’s time, a couple hardware upgrades, etc. Every time we see all the bitching and moaning by people who obviously have no idea they’re guests here, it makes us - and in particular my bosses - wonder why we’re knocking ourselves out for a bunch of ingrates. The longer Melin stuck around and stirred up trouble, the more it hastened the day when my bosses decided to hell with this.
Melin is better off on a Usenet newsgroup, where anything goes. Those who still think she was wronged after reading this are invited to join her there. But she’s not coming back into this restaurant ever again.