My LCD screen went all white. Do I fix it or shoot it?

Bought myself a Proview 19in LCD monitor not 45 days ago, and since the store warranty expired after 30 days it waited until now to go tits up. The screen went all white. I can’t see the on screen display to fiddle with the bright/contrast controls to see if that’s the problem, and I tried plugging it into my laptop to see if was something in the PC-nope. I’m calling the warranty guys tomorrow to see if it will cost a hundred dollars to ship it wherever, but in the meantime, advice, counsel, the location of a nice cliff I can chuck this thing over?

http://www.proview.net/Support/Warranty.aspx
Looks like Proview has a one year warranty. I would try plugging it into a different computer (or plugging a different monitor into this one) to rule out the computer, and the call them.

I hope they have somewhere closer than Texas for a service centre. Shipping will be a bitch.

They might have free shipping for the year warranty. The last thing to die on me in warranty, had the shipping prepaid. It still is cheaper for the company, than to do it through the store.

Their warranty crap says purchaser pays to ship to Proview, they pay to ship back. I’ll call them later during their banker’s hours and see what’s what. So I gather there’s no magic ‘push these 2 buttons and kill a chicken’ home fix in the offing?

That sucks.

I noticed that it’s supposed to support other connection types. You may wish to try input from a DVD player or something else using a different type of video connector.

Hmm, if the screen is white, that implies that the backlight tubes are working, it’s possible the video board in the monitor may have gone bad, either way, repairing it would require cracking the case open and replacing the video board, it sounds to me like the inverter board and backlighting are okay

check for bent/shorted pins in the monitor plug that connects to your computer, also try a known good video card, if the machine in question uses a standalone vidcard (or try the monitor on another known-good computer)

Here’s the quick way. Buy another one, stick the bad one back in the box, and return it, saying it’s faulty. No harm, no foul. :smiley:

Many shops scan/enter serial numbers into the computers to avoid this very method.