How to make sure I’ll never order from your company again:
Background: Mid-October. Needed a part for my mower. Did some research on the internet and found that some non-OEM replacements were inexpensive but had shafts that were 1" rather than the necessary 25mm (0.98"). So I searched around and found a place that explicitly listed the shaft as 25mm.
Ordered the part and, damnit, it had a 1" shaft.
Called 'em up. Guy tried to argue that 1" is really, really close to 25mm. “Sure,” I answered, “And if my pulley were made of elastic rather than steel, that would be a valid point.” He promised to call me back after checking with the warehouse.
A couple of days go by and I say “fuck it”, ordered some bearings and fixed the old assembly.
Called for a return authorization today. Told the guy my problem. He cops an attitude. “Didn’t you see the big red warning about the shaft size on the web page?”
Well, no, I didn’t. Because you put that big red warning up in response to my phone call, a week after I ordered the part. And I’ve got the original web page up in my browser, so don’t give me any of that “It was never advertised as 25mm” bullshit.
“Well, our manufacturer changed the spec without telling us.” Um, not my problem. Just give me the RMA already.
Jeepers, it’s a $36.00 part. Accept the return cheerfully, apologize for the mistake in the listing, and you’d have a (reasonably) happy customer. But you have to be dickheads and now I’d rather take up blacksmithing and fashion a new part out of pig iron and anthracite coal than order from you again.