NAV and Firewall assistance requested

OS:W98SE-all patches

NAV2003 along with Norton Internet Security (Firewall), up to date as of 12/10/2003.

Timeline: Download latest AV definitions and IS rules. Reboot required. Allowed reboot-restart OK, except NAV & Firewall was shut down, could not restart either program.

Retried 2x.

An email to Symantec brought a reply of purge the download file contents of NAV and retry. Did so-no good.

Roxio Go Back is the only way I have some level of Antivirius and Firewall at present. (Back to 12/10/03)

After reply to Symantec that the file purge/reinstall of download did no good, they tell me to do the Antivirus and Firewall Hokey-Pokey.

Isn’t take it out and reinstall it rather lame? With update downloads, that will take hours, and as such, I don’t find it to be an acceptable response.

Doper ideas?