My parents finally gave up waiting for AT&T DSL. One mile past the city limits and DSL still wasn’t available three weeks ago. She’s on a street with two dozen houses. Neighbors told them about Suddenlink. So far they are thrilled with the speeds.
They are having issues with email bouncing. The error message senders get is “no space” and the email bounces. Mom reads her email through suddenlinks web site. She’s only using 1% of her space.
Does suddenlink have an absurdly tiny attachment limit? These messages from her friends are the typical chain letter “jokes” and so forth. They are large but nothing huge like a movie file.
Once in awhile people send uncropped pics. (try getting an 70 year old to crop and resize their camera pics). Even those are under 10 Meg each.
I’m assuming the problem is on Suddenlinks site. That’s where the email account is hosted. Any suddenlink users here that can help?
Well, so far I can’t recreate the error. I emailed 3 100kb jpg files in an attachment to my moms account. That worked. Then I tried sending 4 mp3 files. That email with attachments was 20mb. It came through.
Trying to recreate an error is a pain. Especially since I’m hearing about it from 2nd hand partys.
These people were email long text lists (typical chain letters). Not binary attachments. I wonder if that makes a difference?
I need to think how in the heck I can recreate a 20 page chain letter. I don’t get those myself.
I can’t help, but I can recommend that you get a webmail that does not have this problem, If they’d rather use their email program, many of them will let you do that, too. Heck, if you use Gmail, you can even set it up where it will check the Suddenlink mail, just in case something gets sent there that is important.
And, yes, I’d suspect an anti-chainmail blocker. But I’ve never heard of one being used on the ISP level before.
Hi - my name is Tina and I am with Suddenlink. I am glad your parents are thrilled with our service, and sorry to hear about the issue with their email. I would be happy to help resolve this issue. Please feel free to email me at tina-AT-suddenlink-DOT-com for assistance. Thank you!
OK, aside from the fact that that ^^^ is a little spooky…
I’ve got a couple of relatives using SuddenLink. What with the family situation and all, we’ve been doing lots of emailing around recently - and have had undeliverable mail returned from both of them over the last week or so.
One of them, I’ve emailed several times previously and haven’t had problems.
So I’m wondering if they’ve made some changes or are having some issues at SuddenLink.