My first rant connected to my job and it has nothing to do with my job. Allow me to explain.
My company provides sole support for proprietary software and licensed hardware to a rather large global corporation. We normally don’t troubleshoot things such as a monitor being unplugged and the user thinks the computer is busted. Everyone we deal with has had some level of training with the system. What is out of our hands is the broadband connectivity of each store. That’s left to 3 companies to provide the installation (though we do all the support for that as well).
Now, these techs go on-site and install the routers, modems, satellite dish if the store uses Hughes, all the cabling etc. and are supposed to connect it to the 2 computers the store uses. This is a rather simple process if you understand basic hardware cabling, and if you likely make twice what I do, you better know this shit better than me. After that is all done, I go in and set the IP addresses, configure the system to recognize everything and beat all the components into playing nice with the rest of the connected world.
HA!
I know goddamn well these guys go through training and are teamed with another more experienced tech until they show they are competent to go solo. That leads me to assume (1) this guy was sleeping with the right person, or (2) he was lazy and didn’t give a shit when he did this installation. I’m thinking option 2.
There is a very specific configuration for the hardware of each company. It’s how it has to be done for everything to work. That’s it, that’s how it has to be done. You can’t get cute and decide you know a better way. It won’t work. IT WON’T FUCKING WORK!!! Listen to me assbag, there is only one fucking way to set this up. It’s how the entire system integrates all the different components. You have a fucking DIAGRAM! Just follow the fucking pictures monkey-boy.
This fucking douchebag decides that a store going from cable modem set up to a DSL set up can mix and match all the peripheral shit and make this work. Routers used for system A and are useless for system B. The hub used for system B is completely unrecognized in the set up of system A. Fucktwit decides both will work together just fine.
Just to make sure you understand how incompatible a router and hub are in this case, I was surprised at the shocking lack of news reporting on the tear in the space/time fabric when the beastie bit this guy in the fucking ass.
Now we get to the biggest problem in your fuck up. You know those 2 computers in the office that run everything in the store? You know, those 2 metal boxes that even you are told MUST MUST MUST be connected for any communication to occur in the store at all? May be a good idea to have them connected in some fashion.
Alas, maybe that hasn’t gotten through to you, as proven by the call I got tonight. Let me explain it again.
The only purpose of your carreer is to get broadband service for the store set up. That broadband service exists solely so the store can take credit and debit cards. Without that connection, there is no chance of cashless transactions. We’ll get back to that later, though. Your incompetence goes beyond your little task.
Remember those two computers that are required to be connected? There’s a reason that’s important. Without those two connected, the store suffers a few inconveniences. Minor really, among them being payroll, accounting, storewide reports, inventory info.
Here’s a fucking hint. If you’re there to replace a broadband set up, DO NOT USE THE OLD HARDWARE IN YOUR SET UP!!!
One fucking computer is hooked up to a hub, the other to the fucking old router. No communication between the two, meaning the store (and I) get to manually enter all the fucking info for each day into the system. Fun. But that’s not the best part. That isn’t even close to your amazingly spectacular display of incompetence. Nope, here’s the reason even the top dogs in Chicago are going to be calling your bosses tomorrow.
Your fuck up cost the store over $1500 in sales because they couldn’t process cashless sales. How do I know? By comparing the day to each Wednesday, to each previous day, and each following day. A varience of $100 or so is normal. $1500+? Might be your cute cabling. In a really big fucking metropolis, there are quite a few people that only use debit and credit cards. Those readers don’t work? Customers spend elsewhere. One of my bennies is buying stock in this company at cost. I’m doubly pissed when they lose money for no reason.
On top of all this I took the call 20 mins before end of shift. I came into work 2 hours early. I was ready to go home. Nope. I stayed on the phone woith this poor guy for over 2 hours blindly walking him through a complete recabling of every fucking electronic device in the store. After that, I was able to t/s what he called in for in the first place. Which was directly caused because of your cabling.
Understand that?
The original problem would have taken 10 minutes to solve. Thanks to you and your incompetence the call took more than 2.5 hours to resolve because I had to do your fucking job. I know your name and ID #. At some point you will get me on the line when you call us for installation assistance, if you still have a job. And if you do happen to keep your job and get through to me, prepare for a very, very, veeerrryyy long fucking night.
Fucking asshole