I am in the market for a new set of sim racing pedals, and have already gotten a wheel from Fanatec, a company which does business in Germany. But I’ve misplaced my password, and naturally went and requested another one, clicking on the usual automated reset option where they send you an email where you can reset it.
Problem of course is that, even tho I tried it twice now, I haven’t gotten any emails to allow me to reset it, and thus am in limbo as far as that retailer is concerned. I even tried to send a message to a human on said site, and have yet to get a reply from that either. I use some privacy plugins in Firefox (NoScript and Ghostery most notably), and have had this issue intermittently with other sites when requesting passwords and such. Or is it because their services are based in Europe or something? Any clue? [No, I don’t have an automatic spamkiller routine in my email program, and checked my trash folder too…]
Have you tried creating a new account using your email address? Some sites don’t tell you if there’s no account associated with an email address. I’m assuming you’ve checked your spam folder (although some ISPs make the spam folder hard to access.)
Perhaps these mails look like spam to their systems, which would normally then be delivered to your junk mail folder. But maybe if they get enough of them, the gloves come off and they bin them right from the get go.
It’s very common for mail providers to reject inbound bulk email from servers that send a lot of it. It could be that the web site hasn’t done a good job of managing its outbound mail, or that it shares a mail server with someone who misbehaves, or that those mail providers have made a mistake.
I’m on AT&T as well, and was told this by 2 different customer service agents at Ventra, the company that handles the new Chicago Transit fare cards. Never got anything, and yes, nothing in the spam folder. After reading this thread, I googled and found a discussion where one poster claimed that she was recently told by a Ventra rep that AT&T was blocking mail from ventrachicago.com. My problem of not being mailed a password had taken almost 3 hours on hold, 2 calls dropped from their queue, several “I re-sent it, just wait for your password and check your spam folder, or use the forgotten password link” comments, and a final call where the agent just gave me a temp password right away.
Considering the general past, overall issues with Ventra, I’m half-inclined to believe instead that Ventra’s system just changes att.net addresses into the incorrect att.com form.
You know, I am perfectly and 100% fine either manually killing my own spam or setting up a macro or something to automate it. What I DON’T need is my ISP “helping” me, in their infinite presumptuousness, by killing any email long before it shows up in my inbox. And here I just got a newer (faster & cheaper) internet service installed by them last week…
You wouldn’t be fine with it if you had any idea how much spam people actually attempt to send to you, if you have an email account that has been around for several years. Easily 20-30 spams for every legitimate email. Edit to add, I run my own mail server, so I can see what I am getting sent, what gets blocked via the Blackhole lists, via spam assassin, what gets through.
Of course, depending on your ISP, YMMV, but with my ISP I can control this by logging in to my webmail and going into the account settings. There are options to have the incoming mail server delete spam immediately (so I never even see it), flag it as spam (so it goes into my Junk folder), or do no spam filtering whatsoever. I go with the second option, because in my experience their spam filtering is far from perfect.
Just checked, and the only thing AT&T seems to offer control over is how often to purge your Spam mailbox (I have it set to once a month) and whether to allow images to be automatically loaded or not.
