“Hi! I’d like to start getting home delivery of the New York Times!”
<change channel to Comedy Central>
“Hi! I’d like to start getting home delivery of the New York Times!”
<change channel to VH1>
“Hi! I’d like to start getting home delivery of the New York Times!”
AAAAAAAARRRGGGGH!
Yes, NY Times, I know you’re in the midst of a subscription push, but why the hell can’t you mix up your TV creative a bit? I’m getting so freaking tired of hearing…
“The only thing I enjoy more than doing the crossword puzzle is actually finishing it.”
“She heads for Arts & Leisure. I pick up the magazine.”
“Sunday was made for the New York Times.”
I get it, I get it, I get it. Now pick up the phone, call your direct response agency and repeat after me…
“I’d like to start getting business delivery of new commercials for the New York Times.”
Lemme give you a few tips about direct response advertising.
The minute you debut a new commercial, it starts to “burn out.” That is, without the benefits of optimization by creative, media placement or offer, your commercial will generate fewer responses per spot over time.
To achieve optimal response, you want a few pieces of creative running on multiple cable networks. You check the response rates by placement and optimize this over the course of the campaign. The return on investment is significantly lower if you’re only running one spot. On the other hand, you’ll pay for new creative several times over in the form of new subscriptions if you vary things up a bit.
People (like me) start to get annoyed if you continually run the same ad over and over and over ad nauseum. This produces a negative experience for the consumer. Negative experiences make viewers change channels. They also make people less likely to convert over the long run.
Now call that ad agency and tell them to start producing some new spots already.
What I hate is the actress who puts the emphasis on the wrong words: “The only thing I enjoy more than doing the crossword puzzle is actually finishing it.”
I wonder why the caller needs to specify which newspaper they want to receive delivery of. Maybe they’re afraid the NY Times will sign them up for deliveries of the Washington Post?
The lady who says "“Hi! I’d like to start getting home delivery of the New York Times!” sounds so darn tentative. She sounds like she is really nervous to be making that phone call–like they’re gonna reject her or something.
Lady: “Hi! I’d like to start getting home delivery of the New York Times!”
Customer Service Person: “I’m sorry, but you’re not worthy of the New York Times. How’d you like a subscription to USA Today instead?”