Office 365 installation problem

I’m trying to install Office 365 with a product key.

It seems to go fine, but then I get this message: Setup.X86.en-US_…exe Failed - Network Error.

All previous Office versions have been completely removed from this computer.

Does anyone have any suggestions?

Thanks.

Are you trying to install it on a machine that is offline? It sounds like the product installer is trying to connect to a server either to authenticate or to download components, but is failing

No, I was online.

But here’s something strange: when I tried to install it today
at Setup Office or Microsoft 365, it says it has already been installed.

Where on my computer will I find this program?
It’s not under “all apps.”

Thanks.

You could try running the uninstall tool, rebooting, and then reinstalling.

This sometimes helps (but sometimes it’s just a huge pain).

Thanks, Number. I did that once, but I’ll do it again. :slight_smile:

I would uninstall it, reboot, and install Open Office which is a free replacement for Microsoft Office:
http://www.openoffice.org/

Open Office is open-source and works on Windows, Mac and Linux, and it is always free including free updates.

LibreOffice is another alternative; works fine.

Sorry to have to ask what is potentially an insulting question… was your key legitimately purchased?

Yes, Mangetout, I paid good money for it! I didn’t want to take any chances
on it not working.