I go to a certain dry cleaners because they’re cheap, and near other stores I patronize, so I don’t have to go out of my way. Several times, I’ve gotten something back that wasn’t cleaned because the staff claimed they’d found a hole in it. I mostly wear thin cotton dresses that tear easily; that’s life. So I add the item to my regular mending and bring it back.
Friday, this happened once too often. I got back one dress in plastic and one on the rack, along with the usual, “We couldn’t do this one because it has a hole.” I looked at the frayed notch on the collar and smacked my purse on the counter. “I am sick of this—”
“You have problem you talk to owner!”
“No, I’m talking to you. You always ask for my phone number; can’t you call and tell me you won’t be cleaning something?”
“I am not here to have argument! You talk to owner! If I clean this and you see a hole, you say I did it.”
“You could look at it when I bring it in. Why do you ask for my number? Isn’t it for situations like this?”
“I am busy [there’s never more than one other person in there, and I go in at peak hours. Usually, the shop is empty when I go in.]; I don’t have time to call every hole!”
When they do this, they give me a coupon for what it cost, but for some reason, she agreed to clean it.
Now, I know I snapped first, but I’m still the customer. I’ve had to take a lot worse than that in my customer service. The more efficient dry-cleaners inspect the items while you watch, before they take them away, but of course, I can’t afford to go to those. Anyway, if she has time to notice a hole, she should have time to call about it. Sorry I suggested that you earn your salary, bitch.