As I approach old cranky curmudgeonhood, I want life to be easer. Perhaps if it is, I will my slide down this slope will be slower. But these people AREN’T HELPING!
The other day I visited Viper’s web-site. They produce car accessories – including a wireless start system so I can get my car started and heating up before I have to go outside and get into it. There’s an option to “Build My System” that I filled out, and it asks me a series of questions including my name and email address, make model and year of my car, and what functions I want to be able to control remotely. For me that was starting it, and unlocking doors (this so I don’t have to ALSO carry around the original car fob in addition to the Viper one). Then it asks my zip code so if can refer me to a local dealer, with the promise the dealer will send me a quote for the purchase and installation.
The next day I get an email from the local dealer “Hello (they don’t even use my name)… We’re glad to hear you’re interested in a Viper product. We’ve been representing them for more than 20 years … blah blah blah …” No indication they have anything at all from Viper except my email address. No quote, no questions asking for more information, just an invitation to give them a call and discuss my needs.
And my ire is raised! Why did I spend all this time answering questions if I’m going to have to answer them again before I even get a quote? Did Viper not send any other information to the dealer? Did the dealer just blow off what they were supposed to do, which according to Viper is send me a quote? I don’t even know who to blame, except definitely not ME.
So I send a complaint back to the Viper website, and I reply to the dealer email asking why I don’t have a quote. I’ve gotten a generic auto-response from Viper, which has assigned it a “case number”, so presumably there will be some future response from them. The dealer – who knows if they will respond at all?
Please Og, just let me know who is the best target for my ire and ranting.