They will not charge you the higher price, and if they do, you can complain via e-mail.
myskeptic – I’m sorry you had such a bad experience, but perhaps the phone call is not the best way to go. I use e-mail, which is surprisingly fast, and it goes like this:
- <email and explain situation>
- <get generic reply that doesn’t apply to my situation – I assume this is an automated system, or the lowest tier foreign workers>
- <reply to the e-mail, and explain situation again, and insist on a remedy>
At this point, a person with an understanding of English will reply. Amazon.com usually will go above and beyond the remedial actions I have stipulated.
For example, I returned multiple items in a single package using their prepaid shipping label. Their automated system charges me (say) $4.99 per item, so they charged me $14.97 to ship 3 small items back. I followed and asked that $9.98 of the shipping charges be revoked. They removed all of the shipping charges and gave me a $5 gift certificate to boot.
Another time, I complained that an item wasn’t going to arrive in time (much like your situation). They shipped a replacement item, overnight, for free. My suspicion is that if you had persisted your line of questioning via email, they might have offered a better replacement and shipped it overnight.