I use Eudora and if I want to see the full headers of an email I received, I click a button (usefully labeled “blah blah” :)) and it shows me something like this:
So I get a tech support call from an Outlook user and (skipping irrelevant bits of story) I direct her to look at the full email headers and examine the received path of the message and she says she doesn’t see it. After unsuccessful continuations over the phone, I drop by and discover this about Outlook–there is a View menu with a menu item “Full Headers” which I thought would be exactly what I was looking for. But…
Headers as they appear without “full headers” checked:
C’mon, how the heck to you get Outlook to show the REAL full headers, the whole ugly routing and forwarding and server identifier strings and IP addresses and whatnot?
If you actually mean Outlook (and not Outlook Express), the headers can be found under “View” and “Options.” There is a field labelled “Internet Headers” that contains the header information. (This is for Outlook 2000, BTW, but it should be similar for other versions).
You can also select View > Options…. The resluting Message Options dialog box contains an Internet Headers field which contains all the ugly truth for which you are searching.
If it’s Outlook Express, all you have to do is right-click the message and look under properties. The second tab will have all the information you want. If you want the source, click on the “message source” button.
It’s Outlook (Exchange Server Edition), not Express. Hold on, I’ll look.
::Timbuktu’s into machines that have Outlook::
On the Macintoshes, they’re running version 8.2.1 and there is no Options menu item under View.
The PCs are using “Outlook 98” and the View menu contains nothing but Previous, Next, and Toolbars, each with hierarchical submenu items but none of which seem relevant.
Try what slortar suggested for Outlook Express, that may still work with Outlook. Note that when he says to right click the message, he means to right click the message when it is highlighted in the folder list. Or from the open message click File / Properties.
On the PC, right-clicking the message from the folder list:
Menu choices= Open, Print | Reply, Reply to All, Forward | View Attachments | Categories…, Flag for Followup…, Mark as Unread | Find All | Delete, Move to Folder | Junk e-mail
(pipes equal dividers in the menu). No “Internet Headers”. No “Properties”. There is a “Properties” menu item in the File menu once you open the email, but it gives you Type (Message plain text) , Location, Size (KB), Sent (date), Received (date), and Modified (date) – not the headers.
On the Mac, same results. (Control-clicking rather than right-clicking but otherwise identical).
The above were menus available from the “Inbox” view (i.e., not from within the opened messages), with the exception of the “Properties” menu item referenced in the second paragraph.