I figured I’d reprint a recent email, just for the hell of it… Bear in mind the only reason I ever even do business with this crock-of-shit-on-wheels, is because the donkeys are so very very prevalent.
Also this is not that huge of a cashout. It’s $1,100.00. In probably 18 months, I’ve never ever screwed them, and have deposited and withdrawn from the same Firepay account at least two dozen times.
The longer this continues… the longer I wish I hadn’t sent the snarky email.
What can I do if they just ignore me forever?
I had something like this happen to me with an online brokerage. They had me listed as a non-US citizen with no SSN/TIN, and kept withholding 33% from my transactions. Every time I called (five times in total), they said the exact same thing “you’re right, it’s our mistake, we’ll fix it right away and refund your money.” And then nothing. This went on for a month before I finally lost my temper.
I wrote a long (and calm) letter detailing all my transactions with them, my phone calls, their responses, etc. and sent it to the Better Business Bureau. And the NASD. And the New York Times (the brokerage was based in CT). And the Boston Globe, the Wall Street Journal, five or six other newspapers, the consumer advocate desks of about eight local TV stations, and four investment-oriented mailing lists and message boards, including The Motley Fool.
And each letter (they were all sent separately) was CC’d to the brokerage’s help desk.
The money was refunded in under 24 hours.
Incidentally, the only response I got from any of those letters was a form letter from the BBB. All that mattered was that the initial barrage of was enough to light a fire under someone’s ass at the brokerage.
I don’t know if this kind of approach might work in your case, but it might be worthwhile to keep in reserve.
Are you sure about the 3 day thing? I seem to recall them saying it could take up to a week when I cashed out last year (a bit over twice your withdrawal) and it took four or five days, if I recall correctly. This site review mentions five days. Yeah, their cashouts are slow, but, like you said, the games are so juicy.
I’m always just glad when I get any money at all out of these places. If they decide to just sit on your money, there’s not much you can do except make a big stink about it in the online community.
Pacific is terrible. Took me a week to cashout.
However, I had the most dramatic success I’ve ever had there - long ago I tried it out with a $50 deposit, and moved up the limits and in a 8 or 9 day time period was playing $15/$30 with $5000, which was nuts. But everything else, besides the bad players, about the site is shitty.
Ahh, damn it!!! I did it again, opened a thread from the search list, forgot about it, came across it again, and didn’t check the date. Sorry for the resurrection.
Resurrection schmesurrection… that OP cashout took almost two weeks!
Screw Pacific.
I have a local friend who I recommended try Pacific… he deposited $50 and turned it into 20k + a WSOP main even seat within a few weeks. He withdrew maybe $5k then lost the rest then tried to sell the seat. That’s against the rules so he’s practicing in Tunica and shit… I wish him well but it will be amazing if he cashes.
I’ll stick with stars for the time being.
Holy crap, what am I doing on Poker Stars? I’m trying Pacific Poker!
Someone who can manage to pull that off isn’t exactly dead money at the WSOP unless they have no conception of tournament strategy.
I can’t wholeheartedly recommend it. Their service sucks, their cashout sucks, and I haven’t played there in at least 2 years, so the games might’ve gotten tougher.