If, suddenly, everyone stops receiving the e-mails I send from my Palm Treo (even when I copy myself), even though on my end they seem to go out fine, and I’ve done nothing to change any of the settings in my Palm e-mail accounts, and I’ve also restarted my phone to make sure there wasn’t some kind of glitch, still to no avail-
is the problem likely with my phone, or with the e-mail application that runs on the phone?
Any guesses?
Any chance your email account became deactivated, either by your ISP, or by ending up on some black hole list? Can you access your email account by other means, such as a web page?
Yep, my e-mail works fine in every other setting. In fact, I have 2 e-mail accounts, both which are set up for use with my Palm, both which are fully active and functional in any other setting, and neither from which, when sent from my Palm, can anyone successfully receive e-mails from me.
Did you say you can get copies to yourself or no?
If you can send to someone on your ISP (you) but you can’t send to anyone else outside of your ISP, that is usually a good indicator of an authentication problem.
I’ve known plenty of cases where the ISP starts requiring authentication but doesn’t tell anyone and emails stop going out.
I’m not saying this is your actual problem but it’s one thing to look at.
Well, when I said I copied myself, I meant that I copied that e-mail to another of my e-mail addresses that’s not on my palm (a “junk” hotmail address) and no, it never got there. I didn’t figure I could copy to the address from which I was sending because I didn’t think it would get there either.
So I just did this: Sent e-mail from Palm account A to Palm account A. It got there! Sent (or tried to send) from Palm account B to Palm account B, and got “Connection was made but SMTP server is not responding” message for some reason this time.
Now, previous to the above experiment, I have been sending from both A & B, both of which act like they sent just fine, but neither of which gets outside of my Palm. So if I receive an e-mail from myself (at least from the one) then it must be an authentication issue, right?
If so, what next? Why the timeout from the other attempted send?
(I need an “e-mail for dummies” course!)
Yeah…I don’t have any experience with any handheld email devices. But here’s some instructions for Outlook - perhaps you can translate them to your Treo?
**Scenario 1: You use an email address that is from the same ISP that handles your Treo email **(let’s call it youremail@treo.net)
Your outbound server (SMTP) should be whatever Treo says it should be. Like smtp.treo.net.
In Outlook, you click the “More Settings” button that brings up your “Internet Email Settings”, click the “Outgoing Server” tab and check the “My Outgoing Server (SMTP) Requires Authentication” radio. Then you check the “Use same settings as my incoming mail server” (presumably, this would be your email address @treo.net and your password with treo.net - the same username and password used to collect your mail).
Scenario 2: You are using an email address that is not provided by the Treo service (let’s call it youremail@yourdomain.com)
Your SMTP server would not be the SMTP server for yourdomain.com. You would set it to whatever Treo said it should be - so, not smtp.yourdomain.com but smtp.treo.net (leave your POP server what it already is). In Outlook, you’d set that SMTP server and then click “More Settings” and the “Outgoing Server” tab, and the “My Outgoing Server (SMTP) Requires Authentication” radio. You would check the “Log On Using” radio and enter your Treo username and password. Something like youraddress@treo.net and a password.
Due to my limited knowledge of handhelds, I can’t give you more detailed info. I think there’s different SMTP servers based on who your Treo account is with. Note that “treo.net” was completely made up by me.
Check out the help pages for your provider or give them a call if you still can’t figure it out. At least you can tell them that you think you have an SMTP authentication problem and can go from there.