I try to avoid calling in to phone reps if I can avoid it doing stuff with the account online instead, but sometimes you have no choice.
God good their weird way of speaking and praising like they are talking to a toddler is going beyond annoying into creepy, and note I was not irate on any of these.
Oh thank you so much for giving me your account number, that is so nice of you to co-operate with our process.
Oh you knew your last four digits, thank you so much for your patience while I look up your account.
:smack:I feel like saying look please stop, just talk normally.
Yes, the phone droids I get this from are always off-shore, speaking in very carefully-trained contrived English, with varying degrees of intelligibility. They are clearly reading from scripts. One would think at least that those scripts would be carefully written and vetted by native English speakers (either American, British, Aussie, or Kiwi styles will do). But the language is often bizarre.
I called some place once with some question or complaint (forgot the details), which wasn’t accommodated by his script. Each time I tried to ask my question (which threw him off-script), he just started reading his script over from the top. After several tries, I just hung up on him and called again, hoping to get a different droid. That is often helpful.
I ran into this a couple of weeks ago when I called to cancel our XM radio subscription. I had to wade thru all the “thank you” and “valued customer” and “appreciate your patience” liberally salted in their side of the conversation, just to get another year at half price. I know it’s their job and it’s part of the game, but wouldn’t it have saved a lot of time if the call could have been:
Instead, it took nearly 20 minutes to accomplish the same thing. At least I could ignore the follow-up emails thanking me again for being a valued customer…