Name one, and show me a cite.
A few weeks would have been given without question. Anything short of it opens the door for cut corners, hurried workers, family promises broken, etc. Right now, they will know the implementation date at least 1.5 months in advance.
Did you miss the part where I mentioned that we’ve been planning this since January, and that this was the “final pricing meeting?”
I suggest we reopen for initial public bids and quotes! How can we be sure that your painstakingly researched project is really accurate unless we start over from scratch? It says so right here in the “Validate the Business Stream” chapter of my pricey MBA textbook…
At this point I’m terrified to admit that I’m a cheap ass moron who only took the free Wood level support option. Reading the fine print, it allows me to be banned merely for existing and for the support staff to loot my house at their convenience.
Oh crap. I also committed my employees to slavery to the 7th generation. They’re going to be unhappy.
Good thing I don’t have a daughter. I probably should have read this thing before signing.
You know why we called it Wood level, right? brandishes Louisville Slugger
*referred to in marketing material as “proprietary knowledge management solution”
I’ve been in meetings where non-managers pulled the same stupid trick. The problem is that some people need to talk, even if they have nothing to say. Those with clues write down the questions and ask someone in the team afterwards.
I feel the need to admit that I am a Manager and I keep a Lousville Slugger in my office.
I just want to know when the actual characteristics of the Mercury level support contracts will be solidified. Are we going to have to wait for a cold day in hell before this thing firms up?
Enjoy,
Steven
As a veteran Lavatory Researcher, I resent this remark.
As a Rhodium level member, I’d just like to defend the otherwise hapless manager’s point about the dueling vendors. Having overseen a telecommunications department for a major industrial distributor, I’ve seen more than my share of “It’s not us; it’s them!” battles among vendors. The carrier says it’s the muliplexor. Their people say it’s the system software. That vendor says it’s IBM. They say it’s the wall-jack. They blame the carrier. And off we go.
Are you seriously asking me to break my employment contract and get sued for revealing the results of a quality audit?
If you think all network equipment providers actually have 24x7 staffed NOCs, you’re crazy. The big houses all do, of course, but not necessarily the smaller local distributors. No, I’m not going to break my word and give you specifics, sorry.
Dodge.
NOC is not a TAC.
And now I’ve resent it, too.
Either way. I’ve seen it. And no, I’m not ratting out customers I had a confidentiality agreement with.
Unless you’ve been to the provider and SEEN the 24x7 staffed tech support group, you don’t know for sure it exists. IF you’re confident in your provider then I’m sure you’re right, but not all network gear providers who say they have 24x7 support are actually
Either way. I’ve seen it. And no, I’m not ratting out customers I had a confidentiality agreement with. You can call it a dodge if you like, but with all due respect, I’d rather keep my word.
Unless you’ve been to the provider and SEEN the 24x7 staffed tech support group, you don’t know for sure it exists. IF you’re confident in your provider then I’m sure you’re right, but not all network gear providers who say they have 24x7 support are actually staffing a support centre after hours.