Please Help!!!! (Fucking Telephone Company...)

Fucking Verizon Long Distance assholes.

This is both a rant and a plea for help. If any dopers are employees of Verizon, let it be known that I am not targeting the people of Verizon, only the evil ruling party scum-fucks.

So I have a lot of friends in England (cause I used to live there). I call them often and I have an 8 cents per minute calling plan with Verizon fuck-faces. But after 9-11 I’ve been having a very hard time getting through to them. So I had an operator place the call for me. What I did not know was that this throws my whole fucking calling plan out the window. So these shit-eating fucks charge me almost 2 bucks a minute.

I racked up 88 minutes. My bill is fucking outrageous. (160 bucks, should be 7.) I call them today and they tell me “sorry, but the operators charge so-and-so and we can’t do anything about it.” Of course, it was a Verizon operator, but does that matter? No, they can’t help me. Or won’t.

What the fuck am I supposed to do? If anyone can help or has any advice, please let me know asap.

Thanks, Leander.

I’m not a Verizon user, but I have dealt with phone company assholes before.

Basically, the answer is don’t take no for an answer. Call again and when they give you the same answer, make sure you ask for the name or possibly id number, of the operator and then ask to speak to their supervisor. Make sure you reference the operator by name when talking to the supervisor and make sure you get the supervisor’s name. When the supervisor gives you the same answer, ask for their supervisor.

You probably see where this is going.

It’s probably going to take a number of calls and quite a bit of time in order to convince them that they need to be more reasonable in this matter.

Don’t be an asshole to them. For the most part, the average operator has very little authority. Be forceful and polite. Remind them that you do have a choice and that you will switch to a different provider if Verizon can’t provide some freaking customer service.

Eventually, you should reach somebody who’s willing to help.

Good luck.

Whenever I need to deal with a difficult company, I find it best to communicate through letters rather than the telephone. Send the company a well worded and professional letter and you’ll get results.

If you feel you absolutely need to communicate with a company through the telephone, it is best to send them a letter to verify the communication and what was said. That way there can be no arguments or misinterpretation down the line.

Because it is easy to call or email, and it involves more time and effort to send a letter: companies seem more receptive. Plus you establish a clear paper trail in case you should need to go to court or involve a government agency.

Adding to RainbowDragon’s excellent advice, take notes. Handwritten.

If your first call is answered by “Becky, operator 138”, write that down. When she responds with, “Sorry, our policy is …” note that, too.

On your fourth call, when you finally get to speak with someone with enough authority to help you’ll then be prepared to deal with their resistance with, “excuse me, but yesterday when I spoke with one of your people named Becky, she told me…”

And make sure you write down what the superviser says.

If the superviser is unable or unwilling to offer you relief, your follow-up letter to Verizon will then document that Verizon doesn’t have an inflexible policy on the matter.

Good Luck,
SS

In the same spirit as the OP …

I don’t know how the icon got on my desktop at home. I don’t visit porn sites. But when I take the time to remove the icon, and then get a bill for $145 in long-distance charges for a ten-minute call to Sua Tome, you can rest assured that I’m not paying it. I’ve notified AT&T in writing of your spurious business practices, and I seriously doubt you’ll be allowed to do business in the future.

Did the operator tell you that it was going to cost you $2/minute if she connected you? If not then maybe you can get them for fraud or misrepresentation or something. I would flat out refuse to pay the bill though. That’s ridiculous! Do what the others have said… make phone calls, write letters, take notes. The more detailed you can be in your letter the better. I’ve written several letters like this (mostly to my cellular provider because they keep fucking up my bill) and the more detail I have the better the results are. I have dates and times of calls, whom I talked to, what they said, whom they transferred me to, etc., etc. Keep on 'em until they do what you want!

well, the easy answer is switch telephone companys and throw the bill for verizon in the trash. throw away all the bills that follow. eventually, if your lucky, it will get reported to a collection agency. throw away all thier bills as well.

yeah, sure, it is a shitty was to handle it, but one blemish for $160 from a phone co. is not going to fuck you for life (unless you’re planning to take over microsoft or something). i worked in consumer credit for a number of years and we usually disregarded 4 types of collection accounts; medical, health clubs, child support and PHONE COMPANYS! (long distance and cell)

the reasoning behind this was explained to me as follows:

everybody needs to go to the hospital- thier health is more important than thier credit
child support ruling are often not fair
phone companys and health clubs are notorious for ripping people off! (lots of hidden charges and long term contract that never seem to go away!)

i didn’t say i agreed with all this, but it was my job and i went along. now that i think about it, i think the company i worked for sucked…

The people who answer the phones when you call for help actually have the ability to adjust $500 off your bill with no supervisor intervention. Also, I’d take notes, but remember, they’re taking notes on all calls too, so try not to make anything up. IE, don’t say you’ve made 10 calls when it’s only been 3.

The best thing to do is explain your problem courtiously. Basically, plea for mercy from the phone gods to the person you’re calling. If that doesn’t work, just say “I’m sorry, but I would like to speak with a supervisor.” So long as you never get screaming mad, you’ll most likely get it taken off your bill.

They work the same way anyone at a retail store would. If you’re nice to them, normally, they’ll be nice back. If you can’t get what you want, go for a supervisor. However, don’t write a letter to verizon, it’ll never get opened. Well, maybe opened, but after that, no one will ever look at it. They don’t have time to make callbacks as it is, so no one will have a chance to resolve the problem.

John

Thank you, thank you, thank you. Will deal accordingly.

Leander.

When you write a letter, a “cc” to the Federal Trade Commission, highlighted in yellow, also gets their attention. See http://www.ftc.gov/

BTW: It seems there are constant class actions against various phone companies.

I had a run in with the phone company concerning a Courtesy Phone I gave a female friend of mine, because she could not get one of her own. Because she is mentally impaired, I put on every block that I could so she could not be abused by her ‘friends’ making long distance calls and not paying for them. I did everything but stand there by the phone with a club to censor calls.

Some black guy wannabe rap star stayed with her for a week on his way to ‘stardom’ and ran up $3000 in calls to his buds in Jamaica, promising to pay her back by mentioning her in a rap song. He skipped out owing her the phone bill and rent for his stay. Naturally, he never amounted to anything.

I got the bill and loaded up my shotgun to pay a visit to this Bad Ass Rapper, but he had skipped town. After several hours on the phone with the phone company, then the long distance carrier that placed the calls and back to the phone company, I had all of the charges either reversed to his surprised friends or wiped out because of one little detail.

The phone was blocked and no one ever said anything about that having an operator place the call would void the block.

No one told you that because of their crappy service that using an operator would void your plan either. Go get 'em!!

Oh, yeah. I took the phone out.

I’m pissed at various phone companies anyhow, since I learned that I’m being charged for a line in my place that I do not have, because I installed a new line in a home with an existing line, and she had a previous second line. So every month I get a $5 charge for a previous line and so does the owner of the other line and the previous line is disconnected and ripped out. What a rip-off! By Maw Bell too!

Yaaaaaaaaaaaaaaaaaaaaaaaaaaa!!!

Just an update - I called them back, used all those clever tactics and got the entire credit back. You guys rule! You saved me a shitload of money.

Thank you, thank you, thank you. Beers on me.

Leander