I am trying to connect a new printer, and when I run the software, an error message appears saying that my print spooler is not running. It says to click “yes” to run the spooler, which I do, but nothing happens. Since I started, my other printer does not appear in the printer folder, and I can’t add any printers in the print folder either.
Windows XP is my OS.
Thanks for any help.
Right-click My Computer, hit Manage, expand Services and Applications in the left pane and select Services. Scroll down in the right pane and double-click Print Spooler. Make sure Startup Type is set to Automatic. Hit the Start button. See if any errors come up. You might have to check Event Viewer for clues to what is causing the problem.
Go to Start. Go to Run. Type MSCONFIG in the lil box. Click Services. Scroll down to Print Spooler and make sure the box is checked. If it isn’t, check it, then reboot.
Print Spooler is checked in the msconfig setup, but it says stopped.
I tried Manage and Services, and it gave me the option to start the service. When I clicked start, I got the following error message:
ERROR 1068 The dependency service or group failed to start.
Any ideas anyone?
Print Spooler depends on the Remote Procedure Call (RPC) service. Try starting it first.
RPC is going strong, but I still get the same error message. Is there another dependent device I need to check out?
Alright, I think I found the problem. I need something called lexbceserver. When I try to run it, it says it can’t find the file. Two questions: What is this? Where can I get it?
Thanks for all your help.
Moejuck, do you get any errors in the event log? If so, can you post the event ID, source and text of the errors?
Cheers,
Max.
Hi Moejuck .
Is this helpful at all?
Here is what Daizy linked for me, but both of these solutions scare the crap out of me. Can anyone give me an easier, or at least friendlier way of getting around the following problem:
The original cause of the error is related to unistall of older Lexmark printer software. When installed, the Lexmark software added it’s own print spooler service (LEXBCEs) and forced the Windows Spool Service dependent upon the Lexmark Spool Service by inserting a key entry into the Spool portion of the System Registry.
I located and removed this entry using REGEDT32.EXE and then copied “Known/Good” SPOOLSS.DLL and SPOOLSS.EXE files (from another workstation)into the C:\winnt\system32 directory. I could have also copied these files from the NT 4.0 installation CD.
Rebooted the system. All print services working fine.
IMPORTANT: This fix contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
Navigate to the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Spooler registry subkey and find an entry with the name DEPENDSonService. Backup this entry so you can restore it if other problems arise. After backing it up, delete the entry (value). Restart the machine and all should be well.
Sorry about that moejuck . Is this easier to follow?
Daizy,
Thanks for all your research. I went ahead and deleted the file from the registry as was reccomended in the first link you provided. It was time for me to quit being such a wuss about the whole thing, so I just went for it. The printers are both up and running now. Thanks a bunch!!!
moejuck
That’s wonderful news moejuck ! Congratulations!
And thanks for posting back that you got it resolved.