I supplement my normal “stable” income by contracting myself as a computer technician to personal users and small businesses, so I’ve seen a lot of interesting stuff people do with their computers. Not that this qualifies me more than anyone else, I just wanted to let everyone know where I was coming from.
I get few Mac troubleshooting questions from customers. Now, this may be because I market myself solely as Windows-based technician, and the customer is too desperate to notice that. But it might also be Macs have fewer problems. To complicate it more, if I do a mental estimation of Windows problems versus Mac problems, it falls pretty much in the 95 percent to 5 percent ratio - the same we are told as the respective market shares (approximately). Basically, my jury is out on Macs, so let’s move on.
The first thing I tell my customers is that their computer, just like their automobile and the roof on their house, will require periodic maintenance in order to stay at 100 percent performance. The notion that a computer is just another appliance, like a toaster, is far too wide-spread, and I battle it daily.
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Okay, I just reread my posting so far, and I’m rambling. So let’s get to the point, and wrap it up.
I believe that this debate boils down to what has already been said in a previous posting: Windows is more versatile and diversified, and thus more unstable, than Macs. It’s a trade-off. Do you want choices or stability? Most of the problems that I fix deal directly with the user choosing the wrong option from a multitude of choices.
Without going into the internal problems of each respective company, they seem to occupy the opposite extreme ends of the “Hands-On / Hands-Off” graph. Mac is hands on. They have direct authority in exactly what can and cannot go into their computers - so everything works. Microsoft is completely different. They simply provide a platform, as if to say, “Hey, if you can get it to work, more power to you.” Microsoft is more marketable, so a third party vendor who is trying to break into the market will have a better survival chance in programming their hardware and software towards PCs. Microsoft does provide a Hardware Compatibility List (www.microsoft.com/hcl), but this is more of a suggestion than a guideline, because they disavow all responsibilty.
Memory and allocation of resources within any computer is paramount to how well the system works. These needs and guidelines have changed through time, so compatibility problems are inevitable. Asked by a customer why they could not use their digital camera with their Windows 95 computer, my reply was because digital cameras were not invented yet. XP, in contrast, recognizes the digital camera as a removable storage device. Very nice.
I remember when I had a Mac back in the mid 90’s. I cracked open the case to see about updating some of the hardware. Impossible. I haven’t been able to crack open a Mac lately, so I would like to know if the newest Macs are more technician friendly than previous generations.