Me: OK, what is in the middle of your screen.
Customer: Nothing.
Me: Do you have program X open?
Cust: Yes
Me: And on the left side, you see such and such?
Cust: Yes
Me: Ok, so what is in the center of the screen.
Cust: (several minutes of “nothing” or worse, “I don’t know”, even when I ask about various possible things that it might be saying.)
Me: Ma’am, I can’t fix your issue by magic. I can’t see what is on the screen in front of you. So please help me out here, I need you to be my eyes and hands on that end of the line. What is in the middle of the screen in Program X?
Her: Well you don’t have to be snippy about it!
Me: I’m sorry ma’am, but I’m asking you a question and you’re not answering me. If you can’t tell me what the program is telling you, then I can’t help you any further.
Customer: Oh, Jeez. It says…(reads it off)
++++
Me: Ok, hold down the shift key and click on such-and-such.
Different Customer: (TEN attempts to do this properly fail, with him repeatedly saying it doesn’t work, it won’t work, is there another way to do this.)
(Seriously, just hold down the fucking shift key and click a button. How hard is that?)
Me: (Puts customer on hold for 4 minutes. It’s a miracle cure for Cantfuckingmanagetodoanythingitis.)
Me: Have you got it yet?
Cust: No, it’s not working.
Me: Well sir, there is no other way to do this task.
Cust: Oh, OH, it worked now!
Me: :mad:
My co-worker two spaces down had been listening to that one and chatted over a link to this.

