This probably belongs in the Pit, but thought I’d ask & see if there’s any logical explanation first…
So I get it that big mega corporations are cheap & therefore don’t staff enough such that you are kept on hold for an excessive period of time. (ie > 20 mins with Verizon today) I get that they play non-offensive elevator music so that I know I’m on hold. While listening tosaid non-offensive elevator music in the background, I can go on to some other task until I hear a voice on the the phone.
Why then do they insist on breaking in every 30 sec or minute with, “your call is very important to us & you’ll speak to the next available agent”?
Instead of allowing me to accomplish something else while I’m sitting with my thumb up my ass waiting for them, I am constantly focusing my attention back to their endlessly repeated sentence because I hear a voice & think that I may finally have come to the front of the queue.
C’mon Dopers, is there any reason that they should do this? Do they really think that I’ll forget I was on hold waiting for them if they don’t remind me of that constantly?