Resetting a password/pin-T-Mobile

Factual Questions
1

Way back when I got my cellphone, my daughter set it up for me giving me a password and a pin.

I’ve never turned my phone off since I got it, until today, now I’ve turned it on and it’s asking for my password which my daughter and I can’t remember.

I called customer service and they need my pin to reset my password and we can’t remember that either. :smack: Customer service told me to take it to my nearest T-Moble store to have it reset, but it’s over an hour away from here.

Does anyone know a way to do this without taking the phone into the store?

Thanks in advance for any help.

2

If it’s like mine, try 1, 2, 3, 4.

3

Or 0000 - that may work as well.

Also try the last 4 digits of your phone number.

4

Thanks. It turns out the password was 00000000. I thought it was 4 digits. Customer service had me try 8 digits and that was it.