The crazy customers thread made me think of an incident I witnessed a couple of years ago during the height of the holiday shopping season. I was in an interior mall, in the interior common area surrounded by shops. I watched a woman in her twenties who was carrying a medium/large shopping bag and talking on her cellular phone walk out of a clothing store. I think it was Abercrombie & Fitch or GAP or something like that. Two employees came out of the store very soon after her. They stopped her and apparently asked to look in her bag. She was still on her phone, and acted very nonchalant from what I could see. They took various items out of her bag, and went back into the store with the items, and she went on her merry way! Still on her phone! I was amazed.
My friend and I were talking about it while we were in a different store. We were surprised that there was no attempt to call the police or otherwise hold the woman responsible. A salesperson said, “I couldn’t help but overhear you. The thing is, if they detained her and called the police, that would be very time-consuming. Someone would have to stay with her and deal with the police, the report, and that person would not be able to work for likely hours and help make actual sales. So more money would be lost prosecuting her. Especially at this time of year, we just want our merchandise back.” I was sort of stunned - I completely understand what she was saying, but it just seems so…wrong! They just get away with it. Plus, presumably all the thieves know this. So there must be a lot of shoplifters this time of year?
If you worked retail, was this ever your experience/policy?