Roxio.com, you F***ing suck!

[Mangetout]

Somebody sent me a CDR with some important business data on it, trouble is, they wrote it in UDF format.

OK, so I’ll just download a UDF reader, bound to be a freeware offering out there somehwere, isn’t there?

So I stumble across this at Roxio.com:

UDF VOLUME READER

This file is for users that do not own a copy of Easy CD Creator and just want to read discs that have been written in UDF.

Great! <clicks download link…>

The next page isn’t a download page at all though, because it says:

**Registered Member Login **
Dear Roxio customer, in order to obtain Software Updates, Roxio.com now requires that you register your Roxio product so that we can better serve your future needs. If you are already registered, please enter your login and password or simply enter your email address. Click here to review our privacy statement.

• Please enter your login and password:*

Login and password? I don’t have one! - and it isn’t just a case of throwing some personal details into a web form, in order to access the downloads, you’ve got to register one of their commercial products (so it isn’t available for users who just want to view UDF volumes).

OK, thinking this must be one of those amusing oversights that they’ll just love me to point out, I contact their tech support - web form, multi-choice - dropdown list topic nearest to my actual problem is ‘broken links’, off goes a brief description of the problem.
Next day, an email comes back saying “there aren’t any broken links, try again!”
I respond saying yes, the links might actually work, BUT I CAN’T FREELY DOWNLOAD THE SOFTWARE THAT YOUR WEBSITE SAYS IS FREELY DOWNLOADABLE!

[Mangetout]

Dammit, hit enter and posted too soon.

Today, another email: “We need to explain this to you on the telephone, why don’t you call us on this number, it will only cost your one pound per minute!”

Wankers, fucking wankers!

[Mangetout]

My reply, just this minute sent:

I’m not going to pay one pound per minute to discuss YOUR problem with YOUR
website - it says the UDF volume reader is freely downloadable to non-users of Roxio products, who just wish to view UDF volumes; this simply isn’t true, because you can’t download it without registering one of your commercial products. How difficult is this to understand?

[ouryL]

@Mangetout

Somebody sent me a CDR with some important business data on it, trouble is, they wrote it in UDF format.

OK, so I’ll just download a UDF reader, bound to be a freeware offering out there somehwere, isn’t there?

So I stumble across this at Roxio.com:Great! <clicks download link…>

The next page isn’t a download page at all though, because it says:Login and password? I don’t have one! - and it isn’t just a case of throwing some personal details into a web form, in order to access the downloads, you’ve got to register one of their commercial products (so it isn’t available for users who just want to view UDF volumes).

OK, thinking this must be one of those amusing oversights that they’ll just love me to point out, I contact their tech support - web form, multi-choice - dropdown list topic nearest to my actual problem is ‘broken links’, off goes a brief description of the problem.
Next day, an email comes back saying “there aren’t any broken links, try again!”
I respond saying yes, the links might actually work, BUT I CAN’T FREELY DOWNLOAD THE SOFTWARE THAT YOUR WEBSITE SAYS IS FREELY DOWNLOADABLE!

Here!!

[stpauler]

Not to interrupt your conversation with yourself ( ) but here’s a link to a free-ish [UDF Reader for CD, DVD, HD DVD, BD but also Hard Drives, Flash media etc.]UDF](http://www.smart-projects.net/framepage.htm?[url) reader.

[Mangetout]

Thanks! I had them FTP the files to me in the end, but I’m sure I’ll be in need of a UDF reader again at some point.

[umop_ap_sdn]

Roxio bought Easy CD Creator (did they buy out Adaptec too? I forget) and utterly ruined what used to be a good piece of software. Bastards.

[Dewey_Finn]

I’d also suggest bugmenot.com for when you get one of these annoying sites that demand a username and password for access to something free.

[DocCathode]

On a related note, can anybody tell me where to find a patch for Adaptec Easy CD Creator v3.5 so that it will recognise my Freecom cd burner? I had the patch. But, I no longer know what disk it’s on. Roxio no longer supports anything that far back.