So, today I’m flying back home from vacation in Portland back to Los Angeles. Flight is at 655am, I miscalculate a bit on the amount of time it takes to drive to PDX and we arrive at about 625 at Alaska Airlines. Go to the machine to do the bagless check-in, machine tells me I’m too late to check in and I need to speak to a customer rep. So I go stand in line (wasting about 5 more minutes) and the rep tells me that they have a rule that you need to check in 30 minutes beforehand. Can’t let me board the plane, even though I’ve got no carry-ons, and could easily get through security and go sit down at the gate long before they start boarding. So instead I get to fly home on an 8pm flight and miss all my classes today.
I asked the rep if other airlines did this… “well, I don’t know what other airlines do. But they all have their cutoffs.” No, they don’t. I used to fly Southwest all the time (only didn’t go on this trip because the prices were higher) and I had at least once where I late, literally running to the gate and getting on right before they had closed the gate and started pulling out. To be told I can’t check in with a 29 minute lead time is absolutely ridiculous.
So, two lessons learned:
- Do the web check-in
- Never fly Alaska Airlines