I’m fairly certain I am. It’s my neighbours who should worry.
Read the link. They offered her a burger with mayo.
Yup, the best defense is a good offense!
Well, y’know, I got a computer right here with the internet on it, the greatest single rapid information source ever invented.
Y’know what? I can go back for quite a while, historically and journalistically speaking.
Y’know what? You can find several instances of crazy people doing crazy things nearly every year throughout recorded history.
One crazy bitch who ran down a McDonald’s manager is certainly wrong. She’s certainly deserving of punishment, and perhaps therapy of some sort.
But until people across a tri-state area begin committing vehicular assault on fast-food managers, I’m not going to lose my perspective on the issue.
We are a large society, with a lot of people. We have excellent communications and recording technology. When crazy people do crazy shit, there is a good chance we’re going to catch it on tape.
And tape like that means ratings. If it bleeds, it leads.
Does this mean it happens every day? No. But Dan Rather’d be out of a job if he just came on and said, “Today, the President was a moron, as usual. And nothing much happened anywhere. Good night.”
I DID read the link; it says, “Nolan … ordered two double cheeseburgers… **After being told she couldn’t get mayonnaise in her cheeseburgers, she became incensed ** and still wasn’t satisfied after Jenkins offered a burger made to her specifications.”
They offered her the cheeseburgers with mayo AFTER she lost it, which PROVES that they COULD have done it BEFORE she lost it. It’s a FUCKING BURGER. If she wants mayo, it’s not like she’s asking for something EXTRAORDINARY like CORN SYRUP. Give her the blooy mayo instead of making a fucking SCENE about it.
Sorry, I totally get her. I would have steamed internally. I would have never reacted like this. But I “get” her.
I agree with you on both counts, but am curious as to why you expect the low-wage employees to pick up the slack.
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Big corporation realizes it can save a lot of money by hiring unskilled workers and paying them nothing. Such savings don’t hurt profits much, since all their competitors do the same thing and people have to buy stuff from somewhere.
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You as a customer find this upsetting, as you stand in Best Buy watching some 16-year old kid go “uh… uh…” in response to your question about what kind of cable you need to hook up your DVD player or sit in a drive-thru watching them drop your burger on the floor.
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However, you want the employees to suddenly care about the company that is paying them nothing and act like good representatives for it, in order to make you happy and keep your business. Why would they? Their job sucks and bending over backwards for mostly ungrateful customers won’t make it any better.
If you’re really as sick of the situation as you say, write letters to companies with crappy, untrained employees. Go out of your way to patronize businesses with good service, even if you have to pay higher prices.
Extraordinary?! Jesus, what’s the world coming to when a simple request like corn syrup on a burger is EXTRAORDINARY?
What’s next, no cotton candy on burritos? No wasabi in milkshakes? No ketchup on eggs? Is there ANY corner these evil MegaCorps won’t cut in order to skim a few pennies off the bottom line?
I don’t believe this, CheekyMonkey. You’re saying you don’t agree with what Nolan did, but yet you conclude your post by implying that you would have voted for acquittal? And, on top of that, you’re saying that it’s the manager’s fault that a customer reacted in such a manner as to run over that person and cause severe bodily harm?
According to the first, and more complete version of the article that appeared a few days ago, it was Jenkins you stepped in to correct the problem. Nolan was originally dealing with an 18 year-old drive-thru attendant who said that mayonaise wasn’t an option on the burger. Nolan got angry, throwing food back through the drive-thru window when the attendant said that she could speak to the manager. Jenkins was called over and corrected the order. Nolan flies off the handle, runs over the manager who corrected her order, and then drove head on into a one-way street to flee the scene.
Yeah, it’s a ridiculous adherence to rules that mayonaise couldn’t be put on the burger in the first place, and the implied reason in the articles seems to be that this special order was occuring in the lunchtime rush. Whatever the reasons, whether a ridiculous attemp to speed up the drive-thru line or an attendant who couldn’t be arsed to make the special order, there is no excuse in this situation at all for someone to wind up under a car and dragged.
This whole thing could have been avoided if she had just gone to Burger King.
McDonald’s doesn’t sell cheeseburgers with mayo.
A McDonald’s cheeseburger contains:
WTF was the crazy bitch complaining about??? Can I legitimately go to Taco Bell and complain that they don’t sell Big Macs?
In that case:
Step 1: Turn on television. watch what you want to watch.
Step 2: Turn it off.
Step 3: Repeat occasionally as needed.
I really was pointing out how STUPID talk of “media saturation” is; nobody points a gun to anyone’s head and makes them watch TV or read the news. You’re only as saturated as you want to be. And if you seem to be seeing the same story on every channel, maybe you’re just watching too much television?
People who bitch about “media saturation” of any issue are in the same camp as right-wing fundies who moan about “immorality” on television. If the latter group has no right to dictate content according to their morals, neither does any other group according to their tastes. The response to both is the same: Don’t like it? Don’t watch.
This whole thing could be avoided if mayo was banned in the first place; it is a horrible, terrible, vile substance, liked only by psychotics, and the inventor of it should be shot. And hanged. And set on fire. At the same time.
And the reason they don’t have mayo in prisons is because that would be cruel & unusual punishment to even bring it near the prisoners.
I’m sure the employees there are going to make sure everone’s order is correct the first time from now on.
It is possible to get a McDonald’s cheeseburger without onions, pickles, etc. Every time I go to the House of Clown, I get a special order. If they have mayonnaise there, which they apparently do, they shouldn’t have a problem putting it on a burger.
As a McDonald’s employee:
Yes, they should have had no trouble in putting mayonnaise on the burger. Bending the rules is easy. However, when you start at a place like this, there is no explanation that bending the rules is permissible.
Example - it’s against the rules to take garbage through the drive-through window. I have been told that it violates a health code regulation. But, on the rare occasion when people react badly to this news, they react badly. Verbal abuse, muttered curses, demands to speak to my manager… I’ve even had pop cans thrown at me. (Which, by the way people, like I just told you, there’s a trash can in the parking lot. Don’t blame me because you can’t find a place to put the filth you’ve created.)
Anyway, after the pop can incident, I decided I didn’t give a crap about that rule. I take garbage through the window with a smile, and then I go wash my hands. And if I were caught doing that, I could face some fairly severe reprimands. Luckily, I’m a college student and I don’t have to buy my food and home with this money.
The thing is, CheekyMonkey, there is no good response for a wage slave in that situation, or any ambiguous situation when customer service conflicts with the regulations set forth by the management. It can be a make-or-break situation if we bend the rules too many times. People do not generally work at McDonald’s because they have the means to survive easily if they are fired. Some of them are college and high school students, but the preponderance of McD’s employees are what could be called “working poor.” They can’t risk losing their job, and it’s a little presumptuous of you to expect that they run that risk so you can have your burger just as you like it. This is a mangement issue, not an employee one in most cases.
Like Giraffe said, go someplace that treats its employees like more than faulty robots. You get what you pay for, and that statement applies both to McD’s customers AND managers.
Why do I always wind up behind these type people in the drive-through?
I agree completely.
Strange thing is, I’m sitting here reading this, having just recently woken up from a dream in which I was discussing my disdain for mayo.
Coincidence? I think not.
If that’s the case, can’t you ask your manager if you can make an exception for an order? If s/he says yes, wonderful. If s/he says no, tell the lady that you’ve asked special permission and your manager says no. Then NOTHING will be directed at you. That’s why managers get paid more, they’re paid to take that kind of crap.
Ok, PLEASE don’t take this the wrong way; it’s a genuine question:
How would you be promoted to be a McDonald’s manager, if you don’t show some initiative and common sense? I’m thinking that they’d want to hire someone who is quick on the ball, thinks on their feet, anticipates problems and does the damage control before it happens, etc. etc. etc.
Though I have never worked at McDonald’s (they wouldn’t hire me back then :mad:) I HAVE worked in similar places. I DO know what it’s like to NEED your paycheque. At the same time, even management knows that no one knows the job better than the people doing it. After a while, the efficiency is almost an artform.
Before you get fired for something like that, you’re more likely given a warning, at which point you would have a chance to explain WHY you did WHAT you did (ex: give the lady mayo). IF you get a warning for putting mayo on a burger, it’s time to look for another job before you get ANOTHER warning for something equally ridiculous.
EVENTUALLY, you’ll work for someone who will appreciate your common sense, initiative and good customer service ~ and you will be paid accordingly.
Well, I do have one suggestion. You could listen to NPR and avoid the commercial media. I do, I get plenty of weather and news, and avoid a lot of the sensationalism (and get more good content to boot).
YMMV.
No offense, but have you ever actually worked in a customer service position? This is hardly the case. On a regular basis, I get irate customers where they’re asking for something (reasonable or not, usually not), and if the situation starts to get out of hand, I’ll tell them, “I don’t have the authority to do that, but I can ask a supervisor”. I do so, and if I come back in then negative, do you think I ever get an “Oh, well, you tried, thank you”? No. I get ten more minutes of screaming or muttering about what a horrible employee I am and what bad service I (yes, me personally, not the company or the supervisor) am giving them.
Which isn’t to say, of course, that mayo on a sandwich is unreasonable or unfulfillable. Back in my high school days, I worked at McDonalds and I did similar things all the time (heck, I always used to order tomatoes on my meatless cheeseburgers at the time, and offered to let them charge me more if they wanted to). However, McDonalds are often poorly managed and employees poorly trained. What can you expect? The wages are very poor and the job very stressful and taxing.