It’s OK to tell them up front, “I’m not looking for a freebie…” They won’t assume you’re looking for a free oil change if you explicitly tell them that that’s not why you’re calling.
I thought that this was going to be a thread about thetext messages. I got one last night from Jiffy Lube where I used to take my car for oil changes. The text said “Jiffy Lube customers 1-time offer: Rply(sic) Y to join our eClub for 45% off a signature service oil change! Stop to unsub msg&data rates may apply T&C:jiffytos.com”
The other thing that bothers me about Jiffy Lube is that I have taken my Prius to get its oil change there for the last 9 times. Each of those times, I’ve had to turn off the maintenance light myself (it pops on when it’s time for an oil change) and I’ve had to show them how to turn it off. I’m paying not to have to do that kind of work much less training. Now my BF is changing my oil.
I actually found this thread because of a Google search about the text messages. Grr.
This.
Only lodge a complaint when you are seeking some action. Otherwise all you are doing is venting. Nothing helpful can come from that.
Hey Rigamarole made the snark, not me. 
Yeah, I’m a big complainer, and I wouldn’t even bother mentioning it unless it was an actual persistent problem. Of course, my car is dirty enough that I’d never notice greasy fingerprints, anyway.
If this is possible, it’s probably the best option.
Complain. Tracking and trending customer complaints is an integral part of an effective quality system.
Just, please, don’t waste everyone’s time apologizing for complaining. Complain, get the extra coupon for 20 % off, thank the guys for the great job the next time you’re there.
No, it’s not.
I’ve never met anyone with such benevolent feelings towards a Jiffy Lube. Most peculiar.
Is this supposed to be some kind of indictment against the guys across the street? This is standard practice, but I never get the newspaper. That’s kind of a nice touch. I don’t want to sit in your uncomfortable chairs and drink your shitty coffee. Furthermore, you should have my oil changed and be done offering to sell me a bunch of overpriced shit I don’t want or need and putting a sticker I don’t want or need on my windshield instructing me to come back and pay you again at 2/3 the manufacturer recommended service interval before I can even finish a cup of coffee.
I’m just fine sitting here in my car, thank you very much.
I took it to mean the opposite: that there are plenty of other competitive lube places that offer nicer additional services so she wants to make sure her favored place doesn’t slip behind via grubby fingerprints.
I am really sorry. I didn’t mean to snark at you, Shakes. It was my mistake, you were being the nice one and I grabbed the wrong name.
As usual, needscoffee has it right.
I don’t want a coupon, I didn’t care about the fingerprints. They wiped off and were gone. I just want my favorite place to be there when I want to use them.
Another question…when I mentioned this to my boss, she complained about the new tip jar at her favorite oil change place…the one with the newspapers. Are we now expected to tip the oil change guys?
Boss said that I should call, she also said that she would start using my place because the tip jar offended her.
Not if they leave greasy fingerprints on the tip jar.
cracks up irl 