My job situation is beyond crazy right now.
I have had a suspicion for most of the year that my job (IT help desk) is being slowly phased out. Even if it’s not eliminated entirely, the conditions and atmosphere around here have become nearly intolerable (see below).
I would ideally like to get laid off so I can keep the company as a reference AND collect unemployment while I search for greener (albeit PT) pastures.
I have never been in this situation before, nor have I even anticipated that this would happen.
I really need advice.
Some details on the situation:
When I started here (10/13/10)
- I was entry level help desk
- The IT team had 1 VP (Tim - Eric’s boss), a director (Eric - my boss), a help desk person (me), and two programmers.
- Made $30K
- worked on third floor of a nice office building where no one bothered me
- my boss (Eric) was also in the trenches with me; he was familiar with EVERY aspect of the company and EVERY aspect of my job. He was patient and showed me how to do things. I learned from him very quickly. He was great.
- We were part of a large international company
- This parent company provided all our software licenses. This made it very easy to keep track of everything…because no one had to keep track except the corporate folks.
- If we couldn’t answer questions in IT, we could call the HQ Help Desk in NYC and they would answer it for us.
Fast forward to early 2012:
- Everything is completely different
- I was STILL entry level help desk (until September 2012)
- Still made $30k (until 9/12)
**- Our parent company dumped us 1/1/12 - We were bought by venture capitalists**
- They promised no lay offs
- We had to immediately switch email providers (we now use corporate Gmail - YIKES - because we no longer had access to an Exchange server) and software packages (most of our people use a Chinese MS Office knock-off called Kingsoft Suite now…it’s pretty awful) The larger software switch is STILL an on-going project due to the scope of labor. I mean, EVERY bit of software we had was in the parent company’s name. We have to replace ALL of it…and by WE, I mean Eric and myself
- No enterprise help desk in NYC anymore
- Eric became impossible to get a hold of; I increasingly work the help desk solo, making these big projects considerably more time-consuming
- We get news that we’re moving buildings (This is a MASSIVE undertaking for our little 5 person IT department)
- A new programmer fresh out of school gets hired; one that had been there for 20 years promptly quits (she didn’t want to deal with the restructuring - had nothing to do with the new hire)
- We move to the new building - the new server room is half the size of the old one - but with the same number of servers (29). The room is constantly hotter than Hades.
- We had to throw away a ton of equipment (we moved from 3 floors of a large corporate building to one floor of a smaller one; the IT department used to have the third floor almost entirely to themselves…now we take up a sad little row of cubes in a sad sea of cubes…which is a less than ideal situation for the help desk)
- My cube is IN THE MIDDLE of the only major walkway in this sea of cubes
- People CONSTANTLY stop by and interrupt me
- Productivity diminishes - frustration increases
- The move is A LOT of work for us in IT; we can barely find the things we need to function
- Eric assures me that things will get better
- Power fluctuates A LOT, which disrupts work and downs critical servers
- This happens regularly
- A programmer gets sent to the Interactive team (IE - he no longer works on IT stuff)
- Eric ALSO moves to the Interactive team. I am taking care of the IT department almost entirely on my own now - for a nationwide company of almost 175 users. - To recap, that means that our IT team is now 1 help desk person doubling as a sys admin (me), a very green programmer, and a VP
- Eric’s boss (Tim - the VP) becomes my boss
- Eric begins working from home because HIS new boss doesn’t want the IT team interfering with his Interactive work
- This is a MASSIVE problem. He is an ENGINEER. He was the architect for our entire company’s computer network. He is the ONLY person on the PLANET who knows how some of this stuff works, especially PITA legacy crap…and he is MIA.
- I am a good worker and great level 2 help desk person, but I am REALLY green to be playing sys/net admin. I start praying to every deity imaginable that they hire a replacement for Eric.
- The company lays off 30 people, all long-time employees, and all over age 40. <–This is an important piece of information
- Finally, I hear news (in June) that they are hiring his replacement for $45k. I am relieved.
June 2012 - present:
- They hire Dave. Dave knows less about computers than I do. He has NEVER worked in IT before…and he’s supposed to be our new systems engineer.
- Dave needs trained on how to do basic things.
- I am now doing his work, my work, and doing my best to fumble my way through Eric’s work. This is a terribly stressful situation.
- I work nights and weekends, without a pay increase, and with increased demand
- I begin to realize that the administrative work that Eric left behind was done sloppily FOR YEARS. he was great with computers - but was probably so busy/over-extended that all the software licensing and record keeping just fell to the wayside. NOTHING is up to date.
- My work load become even greater, because Dave is incompetent, requiring me to do his work WHILE trying to teach him basic computer stuff (the man couldn’t even PING TEST!)
- It’s a nightmare. I finally come to the point where I can’t take it anymore. I tell Tim to give me a raise (I was still making $30k) for all the projects, administrative clean up, inventory, purchasing, server maintenance, back up stuff, AND help desk stuff I’m doing and imply that he should fire Dave for lying about his abilities.
- Dave gets demoted instead. (They laid off 30 people over age 40 at the beginning of this year and hired him as a cynical, empty headed gesture to avoid getting sued over it - Dave’s 51.) He gets my entry-level job and a pay decrease of $10k. I get bumped up to help desk supervisor with a pay increase of $12k.
- Dave has grumbled about the pay decrease almost every day since it occurred. It’s as if he’s oblivious to the fact that A) He should have never been hired in the first place, B) He should have been fired once they recognized he couldn’t perform the functions of the gig he was hired for, and C) That I am the LAST person he should be complaining to about it because that situation put me through the paces in a way he cannot comprehend.
- The pay increase is awesome…but this still doesn’t solve the lack o’sys admin dilemma. Additionally, Dave can’t even do Level 1 -2 help desk like I had been doing prior to all these changes, meaning that I have to redo almost everything he touches. I am also the project lead for most of our big projects - including massive workstation updates and server migrations.
- This has been going on since JUNE. They keep saying that they’re going to hire a new Eric, but it has yet to happen.
- The company, in the meantime, is being restructured again. They promised no layoffs…again.
- Except…**they laid off the CEO. ** He’ll be done at the end of the year
- All of the departments are going to be slowly turned into one…except NO ONE mentions IT. What about the IT department???
My theory: They are going to lay us off. Even if they don’t, I spend most of every shift wishing they would. - Eric is still with the company. He will resume his old duties with a different job title
Maybe CIO, as I anticipate they will lay Tim off soon enough…
**- AND IN THE MIDDLE OF WRITING THIS POST Tim called me into his office to announce that he has also been laid off. :smack: No one knows who I’ll be reporting to. ** - Apparently, things just keep getting better and better. (smh)
I began looking for an alternative career path a few months back. I found out a week ago that I was accepted into the University of Georgia Graduate School and will be on track for a Master’s of Science - Artificial Intelligence starting Fall '13. So, I know I will be moving from Ohio to the South some time in the Spring of next year. I think my time is limited here due to organizational shifts, as well. I just need help coming up with a good, professional exit strategy.