Over the past Christmas Holidays I worked for about two months in a computer store.
We had a typical type store where you sign your credit card on a machine. But every once in awhile I’d get a customer, always older (well older than me and I’m 46) who’d refuse to sign and say “sign paper”
So I’d have to get a manager override that would kick off the screen and print two receipts one for the customer and one to have him sign it. Then we’d stick the signed receipt in with our paperwork for our shift.
My question is, why do you think people distrust the machine so much? What do they think it’d capture their signature and there for be used against them?
If you work in retail, I’d be interested to know if any of you have had similar type experiences with people only wanting to sign paper.